Summary
Overview
Work History
Education
Skills
Timeline
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Philip Luu

Toronto,Ontario

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Financial Services Client Representative

Questrade
10.2022 - Current
  • Assisted clients with inquiries from their trades in their registered and non-registered accounts, account creation and platform assistance
  • Received the Top Gun award for being the most notable agent from the onboarding group
  • Experienced in chat interactions and call interactions. Handling an average of 20+ interactions per day
  • Capable of answering two chats simulatanuosly and working on tasks actively while taking interactions on call interactions
  • Knowledge of special withdrawals, account opening, transfers, banking/funding and general financial service knowledge.

Team Lead

Mister Vapor
01.2021 - 01.2022
  • Assisted an average of 300 customers per day with finding and selecting items from an inventory of over 1000 products
  • Maintained a constant knowledge of products to provide knowledgeable recommendations and prompt service to every customer
  • Developed and implemented digital marketing strategies which significantly increased the website’s ranking and attracted more potential customers to the website
  • Managed social media campaigns and reviewed all website content in order to optimize it.

Operations/Team Lead

The Void
01.2017 - 01.2021
  • Executed and delivered professional service within the events and functions of the entertainment and hospitality department
  • Oversaw a team of up to 7 team members during corporate and private functions
  • Ensured cleanliness and maintenance within the amusement section
  • Delivered outstanding customer service in a high-volume environment

Education

O.S.S.D -

Archbishop Romero Catholic Secondary School
Toronto, ON
2015

Skills

  • Excellent listener and speaker
  • Work well independently and in a team enviroment
  • Efficient organization skills
  • Exceptional listener and communicator who effectively conveys information verbally and in writing

Timeline

Financial Services Client Representative

Questrade
10.2022 - Current

Team Lead

Mister Vapor
01.2021 - 01.2022

Operations/Team Lead

The Void
01.2017 - 01.2021

O.S.S.D -

Archbishop Romero Catholic Secondary School

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Philip Luu