Jawad Ali
Winnipeg,MB
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Client Account Specialist
Rogers Communications
07.2023 - Current
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Adhered to standards of quality and service as well as all compliance requirements.
- Acted as the primary point of contact for a diverse portfolio of clients, delivering exceptional support and fostering long-term partnerships.
Customer Relations Specialist
Canada Life Assurance co.
12.2022 - 05.2023
- Taking high volume of calls from members and providers
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Logged call information and solutions provided into internal database.
- Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Served as a liaison between technical support teams and customers to ensure timely problem resolution.
Field Sales Manager
Enjoy Technology (Rogers Pro On The Go)
10.2019 - 12.2022
- Learned to build customer loyalty by leveraging interpersonal skills and offering top customer service
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated cross-functionally with marketing and product teams to optimize sales materials and messaging.
- Leveraged CRM tools to track customer interactions accurately, facilitating data-driven decision-making processes for improved results over time.
- Provided valuable insights into the voice of customers by gathering feedback regularly, leading improvements in product offerings.
- Delivered process improvement solutions to achieve organizational objectives and key metric targets.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Wireless Sales Associate
The Mobile Shop
11.2018 - 12.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Maintained accurate records of sales and customer information.
- Recommended complementary purchases to customers, increasing revenue.
- Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Representative
SDI Marketing LTD. (Canada)
03.2015 - 08.2018
- Review and adapt to information regarding product innovations, competitors and market condition
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Science - Science
University of Manitoba
Winnipeg, MB07.2027
Business Administrative Assistant - Business Administration
Manitoba Institute of Trades And Technology
Winnipeg06.2015
Skills
- Capable of accomplishing multiple tasks to complete projects to client's satisfaction
- Excellent time management and decision-making skills
- Excellent communication skills that have led to productive working relationship to clients
- A patient listener who completely focuses on speaker and understands variety of accents
- Fluent in four different languages (English, Urdu, Punjabi, Hindi)
- Technical training in core Microsoft Office applications
- Trained in QuickBooks computerized accounting
- Keyboard typing over 49 words per minute
- Customer relationship development
- Technical Proficiency
- Budgeting and Expenditures
- Administrative Management
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Client Account Specialist
Rogers Communications
07.2023 - Current
Customer Relations Specialist
Canada Life Assurance co.
12.2022 - 05.2023
Field Sales Manager
Enjoy Technology (Rogers Pro On The Go)
10.2019 - 12.2022
Wireless Sales Associate
The Mobile Shop
11.2018 - 12.2019
Sales Representative
SDI Marketing LTD. (Canada)
03.2015 - 08.2018
Bachelor of Science - Science
University of Manitoba
Business Administrative Assistant - Business Administration
Manitoba Institute of Trades And Technology
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