Petra Monteiro
Toronto,Canada
Summary
Versatile and results-driven professional with a proven track record at Chartwell, excelling in both patient care and administrative roles. Skilled in fostering compassionate environments and adept in bilingual communication, I seamlessly blend effective interpersonal skills with strong leadership capabilities. Achieved the highest grossing sales for Nordstrom Canada, demonstrating unparalleled adaptability and commitment.
Overview
12
12
years of professional experience
Work History
UCP/Administrator
Chartwell
08.2023 - 08.2024
- Provided direct personal care to residents, tailoring services to meet individual health care needs and preferences.
- Assisted residents with daily living activities, including bathing, dressing, grooming, and mobility support, while ensuring their dignity and comfort.
- Administered medications and treatments as prescribed, monitoring residents for any adverse effects, and ensuring compliance with care plans.
- Managed administrative responsibilities, including answering phones, making calls, sending and receiving emails, and faxing documents, to facilitate effective communication among healthcare teams.
- Monitored residents' health conditions and reported significant changes to medical staff, contributing to coordinated care planning.
- Fostered a compassionate and supportive environment, enhancing residents' overall quality of life through social interaction and engagement.
- Maintained accurate and up-to-date documentation of care provided and medication administration, ensuring compliance with health care regulations and standards.
Volunteer
Castle view Wychwood Towers
01.2017 - 01.2018
- Assist with patient transportation within nursing home facilities
- Help patients with reading, eating, dressing, bathing, and other daily activities on a regular basis
- Maintain and update patient records and documentation
- Assist in new patient care program development
- Lead patient leisure and exercise activities on a regular basis
- Help in cleaning and straightening patient rooms on a regular basis
Assistant Leader/Volunteer
UCKG Help Centre
01.2013 - 01.2025
- Coordinated events
- Ensured material and manpower is available for any events in progress
- Represented company on the telephone and at events
- Oversaw the planning and execution of logistics and operations for private meetings
Salesperson
Nordstrom
08.2016 - 03.2017
- Utilized customer service skills to sell to customers in a more personal atmosphere
- Designed multiple visual merchandising displays for flagship store
- Surpassed commission goals each week
- Acknowledged as a top customer service salesperson
- Collaborated with store managers to set up store sales and visual displays
- Oversaw visual merchandising for seasonal window displays
- Used sales knowledge to surpass commission goals each week for the highest grossing
Cashier/Customer Service
Shoppers Drug Mart
06.2015 - 09.2015
- Maintained and organized store displays to enhance product visibility
- Responded promptly to customer enquiries in person or via telephone
- Provided information to customers on available product options
Education
RPN -
Centennial College
01-2024
Skills
- CPR and First Aid/BSL Certification
- Effective Interpersonal Skills
- Strong verbal and written communication skills
- Great domestic skills
- Punctual and reliable
- Excellent attendance and safety record
- Works well independently
- Works well as part of a team
- Strong leadership skills
- Fast learner
- Adaptable
- Responsible
- Adapts Quickly to Fast-Paced Environments
- Bi-lingual
- Fluent in Portuguese
- Fluent in English
Volunteer Experience
Volunteer, Castle view Wychwood Towers, 01/01/17, 12/31/18, Assist with patient transportation within nursing home facilities., Help patients with reading, eating, dressing, bathing, and other daily activities on a regular basis., Maintain and update patient records and documentation., Assist in new patient care program development., Lead patient leisure and exercise activities on a regular basis., Help in cleaning and straightening patient rooms on a regular basis.
Timeline
UCP/Administrator
Chartwell
08.2023 - 08.2024
Volunteer
Castle view Wychwood Towers
01.2017 - 01.2018
Salesperson
Nordstrom
08.2016 - 03.2017
Cashier/Customer Service
Shoppers Drug Mart
06.2015 - 09.2015
Assistant Leader/Volunteer
UCKG Help Centre
01.2013 - 01.2025
RPN -
Centennial College
Similar Profiles
Suzan OnuorahSuzan Onuorah
Personal Support Worker Student at ChartwellPersonal Support Worker Student at Chartwell
Liam GenerosoLiam Generoso
Server at ChartwellServer at Chartwell
Tim GenzTim Genz
Forklift Operator / Order Picker / Assembler at ChartwellForklift Operator / Order Picker / Assembler at Chartwell
FAYE WALLACEFAYE WALLACE
Supervisor at CHARTWELLSupervisor at CHARTWELL
Jenny Cheng LYUJenny Cheng LYU
Salad Prep Cook (Cold Station) at Cafe on the SquareSalad Prep Cook (Cold Station) at Cafe on the Square