Petil Smith
Brampton,Canada
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
10
10
years of professional experience
Work History
Client Service Assistant Manager
Alzheimer Society Peel
02.2020 - Current
- Recognize and promote the importance of team cohesiveness
- Collaborated with internal teams to ensure seamless service delivery to clients.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and clients.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong team culture focused on employee engagement, collaboration, and continuous learning opportunities.
Program Worker
Alzheimer Society Peel
04.2015 - 02.2020
- Oversee and support placement students
- Participate in the development, planning, leading, executing, and evaluation of programs and outings for clients that adheres to procedures, caregiver consent and the clients' care plan
- Access to confidential records and continuous documentation of clients and affiliates of the Society
- Maintained a caseload of 8 members
- Providing caregivers with updates of member progression and strategies of care
Education
Leadership Development Certificate - Leading Teams, Leading Responsibly, Creatine and Critical Thinking, Performance Management, Project Management, Communication
Sheridan College
11.2024
Customer Relationship Management workshop -
Sheridan College
05.2023
Online Dementia Care Training & U-First Education Program -
Alzheimer Society of Toronto
05.2020
Dementiability Methods Workshop -
Alzheimer Society of Peel
05.2020
Pathways to Practical Nursing Program (Honors) -
George Brown College
12.2013
Personal Support Worker Certificate (Honors) -
Humber College
06.2013
Skills
- Team leadership
- Decision-making
- Staff training and development
- Staff management
- Relationship building
- Staff development
- Conflict resolution
- Time management
- Staff supervision
- Task delegation
- Goal setting
- Team building
Training
- Coaching and Mentoring Training.
- Lead by Example Training.
- Handling changes at work.
- Effective Communication.
- Employee Transition.
References
Available Upon Request.
Languages
English
Timeline
Client Service Assistant Manager
Alzheimer Society Peel
02.2020 - Current
Program Worker
Alzheimer Society Peel
04.2015 - 02.2020
Leadership Development Certificate - Leading Teams, Leading Responsibly, Creatine and Critical Thinking, Performance Management, Project Management, Communication
Sheridan College
Customer Relationship Management workshop -
Sheridan College
Online Dementia Care Training & U-First Education Program -
Alzheimer Society of Toronto
Dementiability Methods Workshop -
Alzheimer Society of Peel
Pathways to Practical Nursing Program (Honors) -
George Brown College
Personal Support Worker Certificate (Honors) -
Humber College
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