Peter Skupiewski
Mississauga,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in print production industry. Solid team player with outgoing, positive demeanor and proven skills in projects management for clients. Motivated to maintain customer satisfaction and contribute to company success. I am proactive, multitasking and goal-oriented professional with excellent time management and problem-solving skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
39
39
years of professional experience
Work History
Customer Service Representative / Purchaser
DCM (Tristar)
02.2005 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests promptly.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Production Manager
Griffin House Graphics
01.1999 - 11.2004
- Oversaw all aspects of print production, bindery & distribution while achieving high levels of customer satisfaction.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Managed personnel by implementing company policies, procedures, work rules, vacation approvals..
- Delivered direct feedback to senior management regarding project status.
- Evaluated employee performance and provided feedback.
Print Manager
Central Reproductions
01.1995 - 12.1998
- Oversaw & managed all aspects of print production during the afternoon shrift.
- Established strong relationships with key customers & vendors.
- Conducted regular performance evaluations, vacation approvals for the afternoon shift staff members.
- Maintained a safe working environment for staff members by enforcing strict safety protocols and guidelines.
- Oversaw inventory management processes, ensuring sufficient stock levels were maintained while minimizing waste.
- Managed a team of print professionals, ensuring timely completion of projects while maintaining high-quality standards.
Printing Press Operator
Central Reproductions
01.1988 - 01.1995
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Set up and operated printing press machines.
- Demonstrated strong problem-solving abilities, quickly identifying and resolving issues that arose during production runs.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Operated Ryobi & Heidelberg 2 colour print presses.
Bindery / Bindery Manager
Central Reproductions
09.1985 - 01.1988
- Reviewed job specifications from clients, translating their requirements into actionable plans for the bindery team to execute successfully.
- Ensured high-quality output by maintaining and troubleshooting bindery equipment and machinery.
- Operated various bindery equipment including folders, cutters, collators, saddle stitchers, fork lifts, etc.
- Contributed to company growth.
- Coordinated personnel schedules as well as provided training.
Education
High School Diploma -
Lakeshore Collegiate Institute
Etobicoke, ONHeidelberg Press Training -
Heidelberg Canada
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Customer Relations
- Complaint Handling
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Account Management
- Rolls/Stock management
- Project management abilities
- Offset Printing & Finishing
Timeline
Customer Service Representative / Purchaser
DCM (Tristar)
02.2005 - Current
Production Manager
Griffin House Graphics
01.1999 - 11.2004
Print Manager
Central Reproductions
01.1995 - 12.1998
Printing Press Operator
Central Reproductions
01.1988 - 01.1995
Bindery / Bindery Manager
Central Reproductions
09.1985 - 01.1988
High School Diploma -
Lakeshore Collegiate Institute
Heidelberg Press Training -
Heidelberg Canada
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