Penny Marchand
Atmore,Alberta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Victim Services Navigator and Court Services
Eastern Alberta Reginal Victim Service Support
04.2025 - Current
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Supported victims in navigating the criminal justice system, providing guidance on legal procedures and court accompaniment when necessary.
- Strengthened relationships with law enforcement agencies, facilitating timely referrals for victims seeking assistance.
- Promoted a trauma-informed approach within the organization by providing staff training on best practices for interacting with crime victims sensitively and effectively.
- Expedited crisis response times by streamlining communication processes between team members and external partners.
- Facilitated referrals to specialized service providers, ensuring clients received targeted assistance in areas such as housing, employment, and mental health care.
- Assisted clients in obtaining financial compensation through completing application paperwork and advocating on their behalf during hearings.
- Maintained detailed case records and statistics to track client progress and inform program evaluation efforts.
Criminal Law Clerk
Clay Powell LLP
04.2010 - 02.2016
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Supported attorneys in preparing for trials by organizing case materials and drafting legal documents.
- Streamlined document review processes, resulting in more accurate and efficient case management.
- Expedited case resolution by conducting comprehensive legal research on various topics related to ongoing matters.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Contributed to seamless trial preparation through thorough organization of exhibits, witness lists, and other supporting documentation.
- Interviewed clients to obtain information relevant to cases.
- Collaborated with attorneys to develop strategies for each case.
Professor
Fanshawe College
04.2010 - 09.2015
- Developed a reputation for professionalism and reliability, frequently entrusted with sensitive information and high-stakes assignments.
- Supported legal team by conducting research, drafting briefs, gathering information and interpreting legal documents.
- Demonstrated exceptional attention to detail when reviewing contracts, leases, and agreements for accuracy and compliance with applicable laws.
- Enhanced legal research efficiency by utilizing advanced search techniques and legal databases.
- Drafted persuasive legal memoranda to support attorney arguments during court proceedings.
- Maintained up-to-date knowledge of relevant case law and legislation, ensuring accurate advice was provided to attorneys at all times.
- Met with clients on legal team's behalf to gather case information and discuss upcoming litigation.
- Managed complex caseloads, prioritizing tasks to ensure timely completion of all assignments.
- Created dynamic learning environment that valued instructor and student interaction.
- Increased course relevance by incorporating real-world examples and case studies into lesson plans.
Education
No Degree - Human Trafficking
ACT Alberta
Alberta07-2025
Graduate Certificate - Mastering Time Management And Organizational Skill
Alison
06-2025
No Degree - CISM Crisis Intervention
International Critical Incident Stress Foundation UMBC
British Colunbia05-2025
No Degree - 2SLGBTQ Trauma Informed Care
Learning Network And Knowledge Hub
05-2025
Diploma - Mental Health
Alison
04-2025
Diploma - Law Clerk
Fanshawe College
London04-2010
Skills
- Victim services coordination
- Support services coordination
- Multitasking Abilities
- Flexible and adaptable
- Attention to detail
- Time management
- Problem-solving
- Active listening
- Problem resolution
- Computer skills
- Critical thinking
- Excellent communication
- Calm under pressure
Languages
English
Timeline
Victim Services Navigator and Court Services
Eastern Alberta Reginal Victim Service Support
04.2025 - Current
Criminal Law Clerk
Clay Powell LLP
04.2010 - 02.2016
Professor
Fanshawe College
04.2010 - 09.2015
No Degree - Human Trafficking
ACT Alberta
Graduate Certificate - Mastering Time Management And Organizational Skill
Alison
No Degree - CISM Crisis Intervention
International Critical Incident Stress Foundation UMBC
No Degree - 2SLGBTQ Trauma Informed Care
Learning Network And Knowledge Hub
Diploma - Mental Health
Alison
Diploma - Law Clerk
Fanshawe College
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