Amy Lange
Radium Hot Springs,BC
Summary
Accomplished Victim Services Coordinator with a proven track record at Family Dynamix, enhancing victim support through effective case management and collaborative strategies. Skilled in crisis intervention and victim advocacy, I've significantly improved service delivery and fostered strong community partnerships. My approach combines active listening with reliable data collection, achieving impactful results in victim support services.
Overview
9
9
years of professional experience
Work History
Victim Services Coordinator
Family Dynamix
03.2018 - Current
- Coordinated multidisciplinary team meetings to discuss high-risk cases, developing collaborative strategies for intervention and support.
- Enhanced victim support services by implementing effective case management strategies and coordinating with various agencies.
- Organized educational workshops for community members on topics such as personal safety measures, identity theft prevention, and domestic violence awareness.
- Maintained detailed case records and statistics to track client progress and inform program evaluation efforts.
- Supported victims in navigating the criminal justice system, providing guidance on legal procedures and court accompaniment when necessary.
- Established partnerships with local organizations to expand the range of resources accessible to those affected by crime.
- Improved service delivery to crime victims by conducting comprehensive needs assessments and developing tailored action plans.
- Expedited crisis response times by streamlining communication processes between team members and external partners.
- Strengthened relationships with law enforcement agencies, facilitating timely referrals for victims seeking assistance.
- Facilitated referrals to specialized service providers, ensuring clients received targeted assistance in areas such as housing, employment, and mental health care.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Partnered with local organizations to expand access to social and community services.
Rainbows Program Coordinator
Columbia Valley Hospice Society
01.2019 - 12.2019
- Improved team productivity and program success with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support Rainbows programming.
- Supported successful project completion by reviewing and updating project plans to reflect changing needs and objectives.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized training of community members in Rainbows Canada Program.
Women’s Outreach Worker
Family Dynamix
09.2016 - 03.2018
- Connected women fleeing violence, marginalized women and vulnerable women to appropriate resources through comprehensive assessments, referrals, and followups.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
- Advocated on behalf of women experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Provided clients with domestic violence , healthy relationships and local resource information and advice.
Victim Services Coordinator
Nicola Valley Women in Action
06.2015 - 09.2016
Education
Certificate - Psychological First Aide
College of The Rockies
Invermere, BC2018
Certificate - Critical Incident Stress Management
Justice Institute of B.C.
New Westminster, BC06.2015
Criminology
University of The Fraser Valley
Abbotsford, BC1992
Skills
- Victim advocacy
- Data Collection
- Multicultural Sensitivity
- Stress Management
- Victim intake services
- Domestic violence response
- Problem-Solving
- Reliability
- Excellent Communication
- Active Listening
- Written and verbal communication
- Interpersonal Skills
- Conflict Resolution
- Crisis Intervention
- Risk Management
- Volunteer Management
Languages
English
Timeline
Rainbows Program Coordinator
Columbia Valley Hospice Society
01.2019 - 12.2019
Victim Services Coordinator
Family Dynamix
03.2018 - Current
Women’s Outreach Worker
Family Dynamix
09.2016 - 03.2018
Victim Services Coordinator
Nicola Valley Women in Action
06.2015 - 09.2016
Certificate - Psychological First Aide
College of The Rockies
Certificate - Critical Incident Stress Management
Justice Institute of B.C.
Criminology
University of The Fraser Valley
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