Susan Carter
Dryden,ON
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
37
37
years of professional experience
Work History
Victim Services Coordinator
Ministry Of Attorney General
03.2004 - 04.2024
- Enhanced victim support services by implementing effective case management strategies and coordinating with various agencies.
- Improved service delivery to crime victims by conducting comprehensive needs assessments and developing tailored action plans.
- Strengthened relationships with law enforcement agencies, facilitating timely referrals for victims seeking assistance.
- Supported victims in navigating the criminal justice system, providing guidance on legal procedures and court accompaniment when necessary.
- Collaborated with mental health professionals to provide emotional support and counseling services to crime victims.
- Established partnerships with local organizations to expand the range of resources accessible to those affected by crime.
- Advocated for policy changes at the state level that promote increased access to services, confidentiality protection, and other rights for crime victims.
- Coordinated multidisciplinary team meetings to discuss high-risk cases, developing collaborative strategies for intervention and support.
- Maintained detailed case records and statistics to track client progress and inform program evaluation efforts.
- Promoted a trauma-informed approach within the organization by providing staff training on best practices for interacting with crime victims sensitively and effectively.
Intake Worker
Kenora Patricia Child And Family Services
01.2001 - 03.2004
- Streamlined the intake process for increased efficiency by maintaining updated records and organized documentation.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, improving overall service delivery.
- Ensured compliance with applicable regulations by consistently updating knowledge on policies and procedures related to client intake.
- Promoted a welcoming environment for clients through compassionate communication and empathetic listening skills.
- Supported continuous improvement efforts by providing feedback on current practices, identifying areas for potential enhancements in the intake process.
- Contributed to program evaluation activities by collecting relevant data from clients during the intake process, informing future improvements in service delivery.
- Created a positive first impression of the organization by professionally representing its values during interactions with prospective clients seeking assistance or information about services offered.
- Managed high-pressure situations effectively while working under tight deadlines during busy periods in the intake department, prioritizing tasks efficiently without compromising quality of service.
Secretary
Firefly
02.1987 - 02.2001
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained daily report documents, memos and invoices.
Education
Associate of Science - Social Sciences
University of Manitoba
Winnipeg, MBSkills
- Case Management
- Data Collection
- Victim Advocacy
- Stress Management
- Problem-solving abilities
- Organizational skills
- Active listening
- Community outreach
- Trauma-informed care
- Empathy and compassion
- Time management
- Program development
Accomplishments
Awarded the Susan lee Award which is identified as the top award for Victim Witness workers in Ontario.
Timeline
Victim Services Coordinator
Ministry Of Attorney General
03.2004 - 04.2024
Intake Worker
Kenora Patricia Child And Family Services
01.2001 - 03.2004
Secretary
Firefly
02.1987 - 02.2001
Associate of Science - Social Sciences
University of Manitoba
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