Penny Ayres
Glencoe,ON
Summary
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Tim Hortons
02.2019 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Cashier
Dollerama
09.2009 - 01.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
SIr George Ross
London, ON10-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Teamwork and collaboration
- Positive attitude
- Problem-solving aptitude
- Relationship building
Languages
English
Native or Bilingual
Certification
Food safe handler
Interests
- Reading
- Volunteering for community initiatives
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Manager
Tim Hortons
02.2019 - 03.2025
Cashier
Dollerama
09.2009 - 01.2010
High School Diploma -
SIr George Ross
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