Penninah Njoroge
Trail,BC
Summary
With a proven track record at Nairobi Water and Sewerage Company 17 years experience in customer service, I excel in problem-solving and team leadership, significantly enhancing customer satisfaction and service quality. Skilled in time management and customer service, I approach transforms challenges into achievements, fostering collaboration and efficiency.
I am international student Selkirk College Trail BC first year in Healthy care Aid diploma course.
Hardworking and passionate job seeker with strong organizational skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute professional skills and commitment to continuous learning and growth.
Overview
33
33
years of professional experience
Work History
Customer Service Supervisor
Nairobi Water and Sewerage Company
09.2005 - 12.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
Office Assistant
Nairobi City Council
07.1990 - 04.2005
- Processed incoming and outgoing mail and packages according to established procedures.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Created and maintained detailed records of all office activities.
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
Basic Training Diploma - Health Care Aide
Alison
Online07.2023
Certificate - Food Handler
Canadian Institute of Food Safety
Online05.2023
License Certificate - Emergency First Aid- Community
St John Ambulance Saint -Jean
Yukon05.2023
Basic Learning - Workplace Hazardous Materials Information System
Whmis2015
Online03.2023
Basic Training Diploma - Customer Relationship Marketing
Nairobi Institute of Business Studies
Nairobi Kenya09.2015
No Degree - Basic Skills
Millimani Computer College
Nairobi Kenya05.2003
High School Diploma -
Ndundune Secondary
Makueni Kenya11.1989
Skills
- Problem-Solving
- Customer Service
- Team Building and Leadership
- Time Management
- Decision-Making
Languages
English
Professional Working
volunteering
As a church member used to volunteer in assisting our sinor
and vulnerable in church service
Once a month i was visiting orphans assisting them in basic needs.
REF
Hanna -2508842970
Caro- 2505210664
Work Preference
Work Type
Part TimeWork Location
On-SiteImportant To Me
Career advancementFlexible work hoursHealthcare benefits4-day work weekAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Timeline
Customer Service Supervisor
Nairobi Water and Sewerage Company
09.2005 - 12.2023
Office Assistant
Nairobi City Council
07.1990 - 04.2005
Basic Training Diploma - Health Care Aide
Alison
Certificate - Food Handler
Canadian Institute of Food Safety
License Certificate - Emergency First Aid- Community
St John Ambulance Saint -Jean
Basic Learning - Workplace Hazardous Materials Information System
Whmis2015
Basic Training Diploma - Customer Relationship Marketing
Nairobi Institute of Business Studies
No Degree - Basic Skills
Millimani Computer College
High School Diploma -
Ndundune Secondary
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