Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PENGFEI ZHU

North York,Canada

Summary

Dynamic professional with a proven track record at J&J Pet Club, specializing in efficient task management and advanced communication skills. Expertise in upselling and fluency in Mandarin and English enhance customer satisfaction while streamlining operations. Notable achievements include significant improvements in organizational efficiency and heightened customer engagement. Career aspirations include further leveraging negotiation tactics and technology proficiency to drive operational success.

Overview

3
3
years of professional experience

Work History

Shipping Coordinator & Sales Associate

J&J Pet Club
Thornhill, Canada
06.2024 - Current
  • Manage schedules, track shipments, and ensure timely delivery, developing strong organizational abilities.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Upsold additional items based on customer interests and needs.

Tutor of Math & Statistics

Halley International Academy
Richmond hill, Canada
01.2024 - 06.2024
  • Suggested learning resources to increase student interest and retention.
  • Reviewed classwork and assisted with homework to boost student understanding of assignments.
  • Diversified teaching methods to meet students' learning styles.

Shop Assistant

J&J Pet Club
Thornhill, Canada
11.2021 - 12.2022
  • Assisted with shop questions by researching problems, communicating updates, and addressing complaints.
  • Helped the shop team meet demand by keeping the shop clean, organized, and stocked.
  • Maintained customer satisfaction, quickly resolving issues, and offering expert assistance.

Education

Bachelor of Arts (B.A.) - Liberal Arts

University of Waterloo
Waterloo
12.2023

Skills

  • Efficient Task Management
  • Time management
  • Negotiation tactics
  • Upselling
  • Excellent communication skills
  • fluent in Chinese (Mandarin) and English
  • Proficient in using office software
  • Social media engagement

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual

Timeline

Shipping Coordinator & Sales Associate

J&J Pet Club
06.2024 - Current

Tutor of Math & Statistics

Halley International Academy
01.2024 - 06.2024

Shop Assistant

J&J Pet Club
11.2021 - 12.2022

Bachelor of Arts (B.A.) - Liberal Arts

University of Waterloo

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