PENG ZHANG
Vancouver,BC
Summary
Detail-oriented professional with 8 years of experience in customer service, inventory management, and workflow optimization. Fluent in English and Mandarin, recognized for achieving maximum bonuses and delivering high-quality service in the automotive industry. Skilled in customer service, and ensuring smooth operations within a service department. Proficient in using CDK systems. Seeking to leverage my experience as a Parts Advisor to enhance operational efficiency and customer satisfaction in a fast-paced automotive environment.
Overview
7
7
years of professional experience
Work History
Service Appointment Coordinator
OpenRoad Toyota Richmond
05.2024 - Current
- Reached maximum bonus consistently by delivering excellent customer service and efficiently managing service appointments
- Assisted clients with inquiries, providing accurate information on services offered and guiding them through the appointment process.
- Enhanced customer experience by consistently providing friendly and professional assistance throughout the appointment process.
- Mitigated scheduling conflicts by proactively identifying potential issues and offering alternative solutions to customers.
- Developed strong relationships with repeat clients, fostering loyalty and promoting referral business from satisfied customers.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to service advisor
Lot Attendant
Porsche Center Vancouver
10.2023 - 04.2024
- Coordinated vehicle movement and basic maintenance tasks, ensuring readiness for service and customer presentation.
- Implemented safety procedures for vehicle handling and provided support for parts and service department coordination.
- Assisted in delivery and pickup of vehicles, contributing to smooth running of service operations.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Increased efficiency of dealership operations by coordinating the movement and organization of inventory on the lot.
International Sales Representative
King-meter Technology Co., Ltd.
09.2021 - 07.2023
- Translated the Company’s manual books, contracts, and related documents.
- Negotiated with customers on price and specific requirements
- Collaborated with the A/R department to ensure payment schedules
- Arranged international deliveries in a timely manner
- Collaborated with logistics to ensure on-time deliveries
- Developed and maintained relationships with key customers to achieve sales goals
- Searched for opportunities that enhance sales.
e-Commerce Specialist
E Com
03.2020 - 07.2021
- Wrote and edited product content that will be published on Market Place and Alibaba.
- Set standards for new product listings, content creation, distribution, and maintenance.
- Effectively communicate with customers and overseas manufacturers.
Store Manager
Letea
10.2017 - 05.2019
- Able to work under pressure and maintain a calm demeanor at all times
- Provides excellent customer service to all guests
- Is a great multi-tasker and able to perform many different tasks within the store during each shift
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Prepares beverages, food products, and handles cash
Education
BBA - International Business
University of Victoria
Victoria, BC08.2017
Skills
- Inventory Management
- Service Scheduling and Coordination
- Sales and Negotiation
- Multi-tasking and Time Management
- Teamwork and Collaboration
- Customer Relationship Management
- Automotive Workflow Optimization
- Bilingual: Fluent in English and Mandarin
Timeline
Service Appointment Coordinator
OpenRoad Toyota Richmond
05.2024 - Current
Lot Attendant
Porsche Center Vancouver
10.2023 - 04.2024
International Sales Representative
King-meter Technology Co., Ltd.
09.2021 - 07.2023
e-Commerce Specialist
E Com
03.2020 - 07.2021
Store Manager
Letea
10.2017 - 05.2019
BBA - International Business
University of Victoria
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