Grace Goncalves
Brampton,ON
Overview
3
3
years of professional experience
Work History
Service Appointment Coordinator
Attrell Toyota
05.2024 - Current
- Extracted information from customers over the phone and accurately relayed their vehicle concerns to the Service Advisors for appointment efficiency.
- Contributed to increased revenue by upselling additional services and maintenance packages during scheduling calls.
- Met and exceeded daily call quota of 110 phone calls a day by an average of 20%, leading to increased sales.
- Increased customer satisfaction by collaborating with the Parts and Service departments to answer customer inquiries and complaints with accuracy.
Supervisor
Grocery Checkout Inc
08.2021 - 09.2023
- Oversaw a team of staff and ensured daily tasks were completed while maintaining excellent customer service.
- Fostered and maintained customer connections, increasing the return rate of regular customers.
- Applied leadership and problem solving-skills to address customer complaints, resulting in high customer satisfaction.
- Kept the store clean, organized, and stocked according to company standards.
- Collaborated with co-workers to create a pleasant shopping experience
- relayed staff and customer feedback to the manager.
Education
Bachelor of Science - Biomedical Science
York University
Toronto, ON06.2024
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Critical Thinking
- Client Relations
- Schedule Management
- Inventory Tracking
- Staff Coordination
Languages
English
Native or Bilingual
Timeline
Service Appointment Coordinator
Attrell Toyota
05.2024 - Current
Supervisor
Grocery Checkout Inc
08.2021 - 09.2023
Bachelor of Science - Biomedical Science
York University