Overview
Work History
Education
Skills
Languages
Timeline
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Grace Goncalves

Grace Goncalves

Brampton,ON

Overview

3
3
years of professional experience

Work History

Service Appointment Coordinator

Attrell Toyota
05.2024 - Current
  • Extracted information from customers over the phone and accurately relayed their vehicle concerns to the Service Advisors for appointment efficiency.
  • Contributed to increased revenue by upselling additional services and maintenance packages during scheduling calls.
  • Met and exceeded daily call quota of 110 phone calls a day by an average of 20%, leading to increased sales.
  • Increased customer satisfaction by collaborating with the Parts and Service departments to answer customer inquiries and complaints with accuracy.

Supervisor

Grocery Checkout Inc
08.2021 - 09.2023
  • Oversaw a team of staff and ensured daily tasks were completed while maintaining excellent customer service.
  • Fostered and maintained customer connections, increasing the return rate of regular customers.
  • Applied leadership and problem solving-skills to address customer complaints, resulting in high customer satisfaction.
  • Kept the store clean, organized, and stocked according to company standards.
  • Collaborated with co-workers to create a pleasant shopping experience
  • relayed staff and customer feedback to the manager.

Education

Bachelor of Science - Biomedical Science

York University
Toronto, ON
06.2024

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Critical Thinking
  • Client Relations
  • Schedule Management
  • Inventory Tracking
  • Staff Coordination

Languages

English
Native or Bilingual

Timeline

Service Appointment Coordinator

Attrell Toyota
05.2024 - Current

Supervisor

Grocery Checkout Inc
08.2021 - 09.2023

Bachelor of Science - Biomedical Science

York University

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Grace Goncalves