Penelope Duran
Long Beach
Summary
Resourceful, known for high productivity, and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Management Intern
Veterans Affairs Medical Center
Long Beach, CA
09.2025 - Current
- Improved operational efficiency by automating routine tasks using advanced software applications.
- Streamlined patient intake processes, enhancing operational efficiency.
- Facilitated communication between departments to ensure cohesive operations.
- Provided excellent customer service while handling phone calls from patients regarding appointments, billing inquiries, or general questions about their care plans.
Shift Manager
Duran Investments
Irvine, California
02.2022 - Current
- Supervised daily operations to ensure smooth workflow and staff efficiency.
- Managed inventory levels, ensuring adequate supplies for all shifts.
- Resolved customer complaints effectively to maintain service quality.
- Facilitated communication between team members and upper management for seamless operations.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Student Teacher
International Karate Federation
Long Beach, California
03.2020 - Current
- Instructed students in martial arts fundamentals and safety protocols.
- Facilitated practice sessions to enhance skills and teamwork among students.
- Assisted lead instructor in managing class activities and student progress.
- Monitored student performance and provided constructive feedback regularly.
- Accepted constructive criticism and feedback with positivity in areas requiring improvement.
Education
Bachelor of Science - Healthcare Administration
California State University, Long Beach
Long Beach, CASkills
- Problem resolution
- Inventory management
- Customer service
- Effective communication
- Handling customer complaints
- Decision-making
- Punctual and reliable
- Mentoring and coaching
- Interpersonal skills
- Verbal and written communication
- Flexible schedule
- Energetic and enthusiastic
- Excel proficient
Certification
- Excel Essential Training (Microsoft 365), Sept 14, 2024
- Certified COR Level 1, January 20, 2026
Languages
Spanish
Professional
Japanese
Elementary
Timeline
Health Management Intern
Veterans Affairs Medical Center
09.2025 - Current
Shift Manager
Duran Investments
02.2022 - Current
Student Teacher
International Karate Federation
03.2020 - Current
Bachelor of Science - Healthcare Administration
California State University, Long Beach