Danielle Serna
Two Hills,Canada
Summary
Dedicated administrative professional with successful experience in fast-paced office and hospital settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Patient Registration/Health Information Management
Alberta Health Services
11.2024 - Current
- Responsible for the registration of patients attending the emergency department, outpatient clinic, laboratory, and/or x-ray department.
- Hospital paging, either upon request by the site, or in the case of an active code.
- Trust Custodian for the Long Term Care.
- Auditing of any documents uploaded to Connect Care by the site.
- Processing and completing any chart requests made through Connect Care.
- Responsible for documenting and storing any Safe Keeping Envelopes for patients admitted to hospital.
- Directing patients and/or answering general inquiries made by patients or their families.
- Responsible for hospital switchboard and answering all calls in a timely, efficient manner.
- Work flexible hours across evening, weekend, and holiday shifts.
Medical Office Assistant
Burke Mountain Medical Centre
06.2019 - 08.2024
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and create appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Ensured all medical instruments were cleaned and proper sterilization protocol was followed.
- Ensured clinic laundry was complete and stocked.
Cashier
Value Village
03.2019 - 06.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Line Cook
Freshii
03.2018 - 01.2019
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certificate - Medical Office Assistant
Douglas College
Coquitlam, BC05.2019
High School Diploma -
Parkview Adventist Academy
Lacombe, AB06.2013
Skills
- Multitasking and Organization
- Attention to Detail
- Office Administration
- Phone and Email Etiquette
- Medical Terminology
- Keyboarding
- Patient Relations
- Computer Skills
- Positive Attitude
- HIPAA Regulations
- Problem-solving
- Calm under pressure
- Problem resolution
References
1.) Caroline Van Nes, Burke Mountain Medical Centre Office Manager, 778-899-8708
2.) Dr. Ali Sanei-Moghaddam, Burke Mountain Medical Centre, Family Practitioner/Clinic Owner, alsane_md@hotmail.com
Timeline
Patient Registration/Health Information Management
Alberta Health Services
11.2024 - Current
Medical Office Assistant
Burke Mountain Medical Centre
06.2019 - 08.2024
Cashier
Value Village
03.2019 - 06.2019
Line Cook
Freshii
03.2018 - 01.2019
Certificate - Medical Office Assistant
Douglas College
High School Diploma -
Parkview Adventist Academy
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