Penelope Costelloe
Toronto,ON
Summary
Dependable server and supervisor, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
FOH SUPERVISOR
SCADDABUSH ITALIAN KITCHEN (BURLINGTON)
10.2022 - Current
- Delegate and oversee all front-of-house staff, while managing and tending to all staff and guest issues, including client complaints, Coordinate, plan and manage large events
- Conduct evaluations on new employees, daily manager summary notes on shifts and staff
- Perform opening and full closing duties of the restaurant including financial tracking and deposits of large sums of money.
CLOSING SERVER
SCADDABUSH ITALIAN KITCHEN (BURLINGTON)
04.2022 - Current
- Responsible for taking care of guests
- Handling a 6-10 table section
- Accommodating guests' needs and requests
- Train new hosts servers and hosts
- Oversee other servers and ensure side duties are completed
DECATHALON
02.2021 - 12.2021
- Maintain and organize presentable merchandise to drive continuous sales
- Analyze and properly process product sales and returns, assisting customers in the fitness and team sports departments with queries regarding equipment and its use, clothing and additional or alternative merchandise to meet their needs
- Organization of racks and displays to maintain store visual appeal, responsible for assembling all equipment.
TURTLE JACKS - MAPLEVIEW MALL
02.2019 - 07.2020
- Employed as a part-time host and was responsible for the management and overseeing of the host stand during peak times
- Taking and organizing reservations, assisting servers with the bussing of tables and side duties as required during off-peak hours
- Ensuring workspace and customers are aware of and following, newly implemented COVID-19 protocols.
Education
Ontario College Diploma - Fashion Management
George Brown College
Toronto, ON01.2025
Graduated with Honours, Grade 12 (French Immersion) -
MM ROBINSON HIGH SCHOOL
06.2022
Skills
- Strong communication skills
- Ability to work independently or collaboratively as part of a team
- Problem Solving
- POS Knowledge
- Exceptional customer service skills
- Adaptability
- Poised under pressure
- Staff Management
- Processes and Procedures
- Upselling Techniques
Timeline
FOH SUPERVISOR
SCADDABUSH ITALIAN KITCHEN (BURLINGTON)
10.2022 - Current
CLOSING SERVER
SCADDABUSH ITALIAN KITCHEN (BURLINGTON)
04.2022 - Current
DECATHALON
02.2021 - 12.2021
TURTLE JACKS - MAPLEVIEW MALL
02.2019 - 07.2020
Ontario College Diploma - Fashion Management
George Brown College
Graduated with Honours, Grade 12 (French Immersion) -
MM ROBINSON HIGH SCHOOL
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