IVANKA MILETICH
Toronto,ON
Summary
Experienced in taking care that guests have a wonderful experience by maintaining a high standard in service which is achieved by creating a happy work environment; where learning is fun. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
15
15
years of professional experience
Work History
FOH Supervisor
Compass Canada
08.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Achieved results by working with staff to meet established targets.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
- Analyzed customer feedback and implemented strategies to improve customer satisfaction
- Adhered to safe work practices, food safety regulations, and corporate guidelines
General Manager of Food Service
Bandit Brewery
07.2021 - 01.2022
- Sales Forecasting
- Inventory
- Ordering & Purchasing
- Payroll and HR
- Repairs and Maintenance
- FOH schedule and analysis
- BOH analysis and weekly meetings
- Employee files, orientations, training schedules
- Ministry of Labour compliance
- Recruitment, Hiring, Training, Evaluating and Motivating
- HACCP compliance
- Health and Safety compliance
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Interacted well with customers to build connections and nurture relationships.
Food Service Manager
The 3 Brewers
01.2009 - 01.2019
- FOH schedule and analysis
- Payroll reconciliation
- Employee files, orientations, training schedules
- Ministry of Labour compliance
- Recruitment, Hiring, Training, Evaluating and Motivating
- HACCP compliance
- Health and Safety compliance
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Onboarded new employees with training and new hire documentation
- Controlled costs to keep business operating within budget and increase profits
- Improved safety procedures to create safe working conditions for workers
Education
Bachelor of Science - Pschology
Concordia University
Montreal, QC05.1984
Skills
- Strong communication skills
- Labour management
- Excellent people skills Respect, dignity and consideration
- Microsoft Office applications
- POS & event management programs
- Reservation systems open table application
- First Aid & CPR
- Food Handlers
- Predictive and Preventive Maintenance
- Negotiation and Conflict Resolution
- Leadership
- Optimizing Workflows
Timeline
FOH Supervisor
Compass Canada
08.2022 - Current
General Manager of Food Service
Bandit Brewery
07.2021 - 01.2022
Food Service Manager
The 3 Brewers
01.2009 - 01.2019
Bachelor of Science - Pschology
Concordia University
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