Peggy Houle
Kitchener,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Customer service representative
Proximedia
01.2009 - 12.2010
- Responsible for the handling, processing and servicing of clients' modification in a prompt, efficient, and accurate manner
- Following bank procedures when performing transactions.
Customer Service Representative
Sitel
01.2001 - 01.2003
- Dealing tactfully and efficiently with demanding customers
- Performing clerical and administrative duties upon request from customer in regards to modification to their services / accounts.
Building Superintendent
Cornerstone Property
London, ON
01.2000 - 01.2001
- Performed inspections within the building to ensure proper maintenance and security
- Coordinated building maintenance systems with contractors and supervisors
- Collected rents and maintained rent journal
- Complete bank deposit
- Managed cleaning tasks and maintenance
- Outlined vacant units for re-renting and maintained inspection logs.
Call Center Representative
Canadian Tire Acceptance
Welland, ON
01.1999 - 01.2000
- Performed collection calls on assigned accounts in their work queue, predictive dialer and inbound calls
- Participated in monthly management roundtables and feedback sessions
- Ensured adherence to the Fair Debt Collections Practices Act and other compliance regulations, and security policies
- Performed consistently to meet performance standards set by the department.
Call Center Agent
Telespectrum
St. Catharines, ON
01.1999 - 12.1999
- Called customer listed in the company database and provided them information on the latest range of product
- Conferred with customers by telephone in order to provide information about products and services to take orders and cancel accounts
- Performed consistently to meet performance standards set by the department.
Education
Center
Thomas School
09.1996 - 06.1998
Skills
Frenchundefined
Timeline
Customer service representative
Proximedia
01.2009 - 12.2010
Customer Service Representative
Sitel
01.2001 - 01.2003
Building Superintendent
Cornerstone Property
01.2000 - 01.2001
Call Center Representative
Canadian Tire Acceptance
01.1999 - 01.2000
Call Center Agent
Telespectrum
01.1999 - 12.1999
Thomas School
09.1996 - 06.1998
Center
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