Pedro Neto
Grande Prairie,AB
Summary
Dynamic and dedicated professional seeking a Guest Service Representative position that values exceptional customer service and effective communication. Passionate about creating positive guest experiences, adept at efficiently resolving concerns, and committed to upholding high service standards in fast-paced environments. Eager to contribute a friendly demeanor and proactive problem-solving skills to enhance overall guest satisfaction while pursuing ongoing education. A strong team player focused on fostering a welcoming atmosphere for all guests.
Overview
2
2
years of professional experience
Work History
Landscaping
All Green Landscapes Ltd
06.2022 - 09.2022
- My duties included general labour, cleaning worksites, carrying materials, and assisting contractors.
- Managed landscaping tasks for a healthy and visually appealing outdoor environment.
- Enhanced property value for clients through professional landscaping, gardening, and outdoor maintenance tasks.
Production Worker
Kohltech Windows & Entrance Systems
11.2022 - 05.2023
- My duties consisted of cleaning windows and labelled them accordingly I was trained.
- Collaborated with team members to streamline production processes and improve efficiency.
- Maintained clean and organized workspaces, promoting safety and operational efficiency.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Housekeeper
Holiday Inn Express Gaetz Avenue
08.2021 - 05.2022
- My duties included cleaning rooms and keeping the hotel's common areas clean.
- Performed daily cleaning and sanitization of guest rooms and common areas.
- Responded promptly to guest requests for additional amenities or services.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
High School Diploma -
E.E.F.M JOSE DE ALENCAR
Brazil01.2017
Kinesiology and Sport Studies Fitness and Health Promotion Diploma -
Red Deer Polytechnic
01.2021
Skills
- I am a well-organized individual that is extremely motivated to learn new things I am a very fast learner and can adapt to any situation
- Guest service expertise
- Professional communication
- Conflict resolution and problem-solving
- Team collaboration
- Time management
- Attention to detail
- Cash handling
- Adaptability
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Production Worker
Kohltech Windows & Entrance Systems
11.2022 - 05.2023
Landscaping
All Green Landscapes Ltd
06.2022 - 09.2022
Housekeeper
Holiday Inn Express Gaetz Avenue
08.2021 - 05.2022
High School Diploma -
E.E.F.M JOSE DE ALENCAR
Kinesiology and Sport Studies Fitness and Health Promotion Diploma -
Red Deer Polytechnic