Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Malvin E Alberastine

MARKHAM,ON

Summary

job title at name of company

Overview

19
19
years of professional experience

Work History

Collection Specialist

Provident Energy Management
10.2022 - Current
  • Company Overview: www.pemi.com
  • Managed an assigned portfolio of customer accounts.
  • Monitored and collect all past due invoices
  • Contact (phone and/or email) all past due customers to resolve all issues and delinquencies and ensure prompt payment.
  • Identify, resolve, and escalate in a timely manner all issues and/or disputes to the appropriate people.
  • Investigated and resolved all short payments and deductions.
  • Recorded in a clear and concise manner all collection activities / comments and contact information.
  • Ensure all Accounts Receivable policies and procedures are followed.
  • Provide a high level of customer service in a professional and courteous environment.
  • Provide initiative and ideas on the improvement of work processes.
  • Key Achievements

Account receivable specialist

Singlepoint Group/ Collection Group of Canada
08.2018 - 10.2022
  • Company Overview: https://singlepointgi.com
  • Providing full service account receivables with guarantee with no deductibles involved
  • Involved in the process of collection with a dedication to working with existing customers and communicating with clients to determine status
  • Making fast and efficient decisions on accounts over 30 days delinquent and up
  • Completing customer accounts and maintaining record of daily transactions
  • Resolving minor disputes with customers
  • Proceeding with visa payments
  • Sending invoices and statements every week
  • Resolving any issues with billing with clients
  • Key Achievements

Account Manager

Accord Financial Ltd.
10.2015 - 07.2018
  • Company Overview: www.accordfinancial.com
  • Providing full service account receivables with guarantee with no deductibles involved
  • Involved in the process of credit and collection with a dedication to working with existing customers and communicating with clients to determine status
  • Making fast and efficient decisions on invoices over 90 days delinquent
  • Completing customer accounts and maintaining record of daily transactions
  • Resolving minor disputes with customers
  • Proceeding with visa payments
  • Sending statements every week
  • Resolving any issues with billing with clients
  • Key Achievements

Collections Officer

Allied International Credit
11.2013 - 09.2015
  • Company Overview: www.aiccorp.com
  • Followed up on previous arrangement using All Trac system to access account information
  • Called consumer accounts with Capital One
  • Utilized IRIS system with Capital One to access account information and treatment offers
  • Provided account information to consumers to make the necessary payment information to Capital One
  • Followed up on hardship plan to ensure customers were keeping up with minimum payments on the program
  • Arranged for pre-authorized payments when necessary
  • Key Achievements

First and Third-Party Collections Officer

Total Credit Recovery Ltd.
09.2006 - 11.2013
  • Company Overview: www.totalcrediting.com
  • Consistently met or exceeded collections targets monthly.
  • Recognized as a strong team player by demonstrating a willingness to assist colleagues and train new staff.
  • Received nomination for 'Employee of the Month' in response to collections results.
  • Connected with debtors and arranged for mutually acceptable payment plans to meet challenging collections targets and ensure optimal cash flow for TCR.
  • Utilized Capital One software system to evaluate diverse accounts and recommend appropriate action.
  • Generated contacts within accounts using web-based technology.
  • Worked in cooperation with debtors to obtain payment for their creditors.
  • Used the BMO system to generate payments over the phone quickly and efficiently.
  • Processed bankruptcy and credit counseling information when required.
  • Key Achievements

First Party Collection Officer

Alliance One Ltd.
02.2006 - 11.2006
  • Company Overview: www.allianceoneinc.com
  • Made outbound calls to customers and developed rapport to attain payments on past-due accounts.
  • Answered customer queries regarding their accounts and determined the best process to follow for effective accounts receivable management.
  • Key Achievements

Education

Business Administration Diploma - undefined

Seneca College
01.2004

Skills

  • Business experience gained through academic studies; ability to mentor new employees and provide training to share best practices and meet corporate objectives
  • Possess 5 years of hands-on business experience in the fast-paced credit industry; reputation as a team player that readily shares information and assists colleagues whenever needed
  • Exceptional verbal and written communication skills; excellent organizational, planning, problem solving, time management, interpersonal, multi-tasking, documentation and critical thinking skills
  • Highly skilled at managing administration, coordinating with departments and managing facilities within all departments
  • Extensive experience in overseeing all aspects of human resources and hiring candidates within an estimated budget
  • Extremely organized and detail oriented, with the ability to meet multiple deadlines and projects and assess priorities
  • Strong ability to thrive in a fast-paced, challenging environment and work well under pressure while creating a warm, welcoming, supportive atmosphere and representing organizations in a professional and friendly manner
  • Enjoys working as a contributing member of a team and independently with a solid understanding of client-focused companies and ability to help organizations run efficiently
  • Highly motivated to successfully complete assignments and projects in the most efficient and effective manner
  • Strong verbal/written communications skills, along with excellent interpersonal and client-servicing skills
  • Team player, w/ strong ability to collaborate with colleagues and stakeholders; accomplished at managing teams
  • Exceptional capability to learn quickly and adapt to any given situation, with willingness to travel
  • Strong problem-solving skills w/ ability to understand and follow business processes and procedures
  • High level of competency with office technology: Microsoft Office (Word, Excel, PowerPoint, Outlook and Access)
  • Strong communicator with proven ability to negotiate diplomatically and attain win-win outcomes

Languages

English
Full Professional

Timeline

Collection Specialist

Provident Energy Management
10.2022 - Current

Account receivable specialist

Singlepoint Group/ Collection Group of Canada
08.2018 - 10.2022

Account Manager

Accord Financial Ltd.
10.2015 - 07.2018

Collections Officer

Allied International Credit
11.2013 - 09.2015

First and Third-Party Collections Officer

Total Credit Recovery Ltd.
09.2006 - 11.2013

First Party Collection Officer

Alliance One Ltd.
02.2006 - 11.2006

Business Administration Diploma - undefined

Seneca College

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Malvin E Alberastine