Pedrareka Morley
London,ON
Summary
Experienced with overseeing guest service operations and ensuring exceptional guest experiences. Utilizes strong leadership skills to manage and motivate team members, fostering cohesive and efficient work environment. Track record of effectively resolving conflicts and implementing service improvements that enhance guest satisfaction.
Overview
10
10
years of professional experience
Work History
Guest Service Supervisor
Tommy Gun's Original Barbershop
03.2020 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Supported sales efforts by offering upgrades, upsells, and additional services tailored to individual guest preferences.
- Mentored junior staff members on company policies and best practices leading to consistent levels of high-quality service delivery.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
Front Desk Supervisor
Whispers Beauty Salon
03.2015 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Galilee College
Nassau,BahamasSkills
- Multitasking proficiency
- Team management
- Exceptional communication
- Delegation and supervision
- Sales and upselling
- Strong leadership
- Check-in procedures
- Processing payments
- Team Training
- Customer service
Languages
English
Full Professional
Timeline
Guest Service Supervisor
Tommy Gun's Original Barbershop
03.2020 - Current
Front Desk Supervisor
Whispers Beauty Salon
03.2015 - 02.2020
High School Diploma -
Galilee College
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