Terri-Lynn Traveson
Sault Ste. Marie,ON
Summary
Dynamic leader with proven expertise in guest relations and team management honed at Marriott International Delta Hotel. Skilled in multitasking and exceptional communication, adept at policy enforcement.
Effective Guest Service Supervisor with proven track record in elevating guest experiences and resolving guest issues promptly. Demonstrated ability to lead teams in delivering high-quality service, contributing to increased guest satisfaction. Expertise in team management and conflict resolution has consistently enhanced operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Guest Service Supervisor
Marriott International Delta Hotel
11.2014 - Current
- Set and managed policies for guest services and guest relations
- Implemented new training programs to enhance employee performance and improve overall guest experience.
- Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates.
- Managed conflict resolution between guests and employees when needed resulting in timely resolutions without escalation.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Assisted in managing room inventory, optimizing occupancy rates, and maximizing revenue potential.
- Coordinated with maintenance teams to promptly resolve any reported issues affecting guest comfort or safety.
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Supported sales efforts by offering upgrades, upsells, and additional services tailored to individual guest preferences.
- Maintained high employee satisfaction and performance with hands on and collaborative style
- Processed payments
- Manage day to day operations
- Scheduling and overseeing budgets
General Office Clerk/Service Dispatch
Algoma Telephone System - ATS
11.2010 - 08.2014
- Responded to inquiries from callers seeking information.
- Answering phones and email requests in order to schedule field technicians
- Scheduling and completing paperwork for the technicians
- Scheduling of vehicle maintenance for technicians
- Accounts payable and Receivable
- Collections
- General office work with includes filing, data entry and taking customer payments
Education
Human Resources Management
Sault College of Applied Arts And Technology
Sault Ste. Marie, None05-2010
Skills
- Multitasking proficiency
- Team management
- Delegation and supervision
- Guest relations
- Exceptional communication
- Strong leadership
- Guest accommodations
- Strategic planning
- Policy enforcement
- Schedule setting
- Front office support
- Resolving disputes
Languages
English
Native or Bilingual
Certification
- CPR/AED/First Aid Certification
Timeline
Guest Service Supervisor
Marriott International Delta Hotel
11.2014 - Current
General Office Clerk/Service Dispatch
Algoma Telephone System - ATS
11.2010 - 08.2014
- CPR/AED/First Aid Certification
Human Resources Management
Sault College of Applied Arts And Technology
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