Pearl Joyce Garcia Escano
Mississauga,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
General Laborer
Remco
07.2024 - Current
- Utilized technology such as handheld scanners for accurate tracking of items throughout the picking process, increasing data reliability.
- Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
- Streamlined pricing processes, enhancing efficiency and reducing errors.
Barista & Sales Associate
Nordstrom
05.2022 - 06.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Lead Customer Service Representative
Kusina
04.2020 - 04.2022
- Engaged clients in person and over phone to answer questions and address complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Associate
Freshii
03.2018 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Flight Services - Operations & Cabin Management
Seneca College
Newhamn, Ontario2022
High School Diploma -
St. Oscar Romero Catholic Secondary School
Mississauga, Ontario2019
Skills
Organizational Skills
Communication Skills
Time Management
Attention to Detail
Problem-Solving Skills
Customer Service Skills
Confidentiality
Adaptability
Teamwork
Languages
English
Tagalog
Timeline
General Laborer
Remco
07.2024 - Current
Barista & Sales Associate
Nordstrom
05.2022 - 06.2023
Lead Customer Service Representative
Kusina
04.2020 - 04.2022
Customer Service Associate
Freshii
03.2018 - 02.2020
Flight Services - Operations & Cabin Management
Seneca College
High School Diploma -
St. Oscar Romero Catholic Secondary School
Similar Profiles
Jibi KalloorJibi Kalloor
Assistant to Operations Supervisor at RemcoAssistant to Operations Supervisor at Remco
Kevin MaloneKevin Malone
General Manager at RemcoGeneral Manager at Remco
MICHAEL AGEEMICHAEL AGEE
Service Technician at REMCOService Technician at REMCO