Pchelsie Charleston Tidor
vincennes,IN
Summary
I am an Energetic and outgoing professional with a passion for delivering exceptional customer experiences. Dedicated and customer-driven team player, known for fostering patron loyalty through genuine connections and outstanding service. Committed to completing fast-paced work efficiently and effectively, with a willingness to dedicate long hours to achieve organizational goals and ensure customer satisfaction. Skilled translator for international communications, specializing in Haitian Creole, with a proven ability to bridge language barriers and facilitate clear, accurate, and culturally appropriate communication.
Overview
2026
2026
years of professional experience
Work History
Student Worker
Recreation Sports Center Vincennes University
01.2019 - 01.2021
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Restocked supplies in neat and easily-accessible fashion.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Loaded, unloaded and moved material to and from storage and production areas.
- Coordinated and managed events and projects for events.
Customer Service and Librarian
Vincennes University
09.2017 - 01.2020
- Kept book shelf and library areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
Registrar
Dairy Queen
- Greeted every guest with a personable approach and provided knowledgeable service.
Cashier
Acme Fresh Market
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Worked closely with managers to solve problems and handle customer concerns.
Pharmacy Service Representative
Good Samaritan Hospital Medical Center
09.2021 - 09.2023
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Translator for international patients from Haiti
Desk Clerk
Vincennes University
03.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Desk Receptionist
Planet Fitness
06.2024 - Current
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Contributed to team efforts by completing additional projects as needed, ensuring seamless office functionality.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
- Collaborated closely with colleagues to coordinate event logistics, ensuring successful outcomes for all parties involved.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Translator for international customers from Haiti
Education
Bachelor of Science - Social Work
Indiana State University
Terre Haute, IN05.2022
Bachelor of Science - Pharmacy
Vincennes University
Vincennes, IN06.2020
Associates Degree - Social Work
Vincennes University
Vincennes, IN05.2020
Skills
- Problem Solving Skills
- Leadership
- Outgoing and Energetic
- Works well under pressure
- Great smile and a positive attitude!
- Adaptability
- Strong work ethic
- Reliable
- Speak two Languages French and Haitian Creole
- Cleaning
VOLUNTEER EXPERIENCE OR LEADERSHIP
Halo Ministries
Salisbury, MD
(410) 742-9356
- Help with all cleaning , cooking, and feeding the homeless
Hope's Voice
Vincennes, IN
(812) 899-4673
- Help with Domestic Violence cases
- Event planing
Bennet Middle School
Fruitland, MD
(410) 677-5140
- Help with student teaching during summer time
- Translator for international students from Haiti
James M Bennett High School
Salisbury, MD
(410) 677-5141
- Help with student teaching during summer time
- Translator for international students from Haiti
Jesus Day Ministries
Vincennes, IN
- Vice president
Vincennes, IN 47591
Collegiate Involvement
Psychology club, Vincennes University 8/2017-5/2018
Secretary
- Responsible for overall club operation such as event planning.
Social work club- Vincennes University 8/2017-5/2018
- Engage campus in order to promote social work awareness.
Timeline
Desk Receptionist
Planet Fitness
06.2024 - Current
Desk Clerk
Vincennes University
03.2023 - Current
Pharmacy Service Representative
Good Samaritan Hospital Medical Center
09.2021 - 09.2023
Student Worker
Recreation Sports Center Vincennes University
01.2019 - 01.2021
Customer Service and Librarian
Vincennes University
09.2017 - 01.2020
Registrar
Dairy Queen
Cashier
Acme Fresh Market
Bachelor of Science - Social Work
Indiana State University
Bachelor of Science - Pharmacy
Vincennes University
Associates Degree - Social Work
Vincennes University