Payton Wardhaugh
Trenton,ON
Summary
Adaptable professional with a positive mindset and strong interpersonal skills. Recognized for building rapport with customers and colleagues, enhancing team dynamics. Committed to understanding customer needs and delivering tailored solutions.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Customer Service Supervisor
Dairy Queen Grill & Chill
Trenton, ON
08.2022 - 08.2026
- Implemented strategies to enhance customer satisfaction, resulting in improved feedback ratings.
- Trained and mentored team members on best practices in customer interaction and service delivery.
- Supervised daily operations to ensure high-quality customer service and operational efficiency.
- Monitored staff performance, providing constructive feedback to promote professional growth and accountability.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created a safe work environment to ensure a good positive attitude from employees
Babysitter
Krista Hamilton
Trenton, ON
03.2020 - 09.2024
- Developed lesson plans tailored to individual children's interests and developmental needs.
- Implemented daily routines that encouraged healthy habits and positive behavior among children.
- Supervised children's activities to ensure safety and promote engagement.
- Fostered strong relationships with families through effective communication and regular updates on child progress.
Education
High School Diploma -
St. Pauls Catholic Secondary School
Trenton, ON06.2026
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking
- Team building
- Decision-making
- Training
- Work prioritization
- Constructive feedback
- Issue resolution
Accomplishments
- I have graduated with honours and proven to be a hard working student
- Achieved above 85% for positive customer feedback through effectively helping my staff adjust their greetings and making the interaction between employee and customer more natural
Languages
English
Native or Bilingual
Certification
- Food Handlers, Dairy Queen- 2024-2029
Timeline
Customer Service Supervisor
Dairy Queen Grill & Chill
08.2022 - 08.2026
Babysitter
Krista Hamilton
03.2020 - 09.2024
High School Diploma -
St. Pauls Catholic Secondary School