Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Great Canadian Casino Resort
03.2024 - 08.2025
Assisted customers across multiple food outlets, ensuring prompt service and a positive dining experience in a high-volume environment.
Handled transactions and issued receipts with accuracy while following casino policies for cash handling and compliance.
Supported food preparation and beverage service, maintaining quality standards and adhering to health and safety regulations.
Addressed customer concerns and special requests with professionalism, fostering customer satisfaction and loyalty.
Rotated between roles such as cashier, food server, and preparing food and drinks, demonstrating adaptability and teamwork.
Cashier
Blue Claw Lobster Shack
09.2024 - 07.2025
Accurately processed cash, credit, debit, and mobile transactions using POS systems while maintaining balanced cash drawers.
Delivered friendly and efficient service by greeting customers, answering questions, and resolving transaction issues such as refunds or returns.
Maintained a clean and organized checkout area to ensure a smooth and welcoming customer experience.
Applied upselling techniques to promote products and increase average transaction value.
Trained and supervised new cashiers on POS operations, customer service standards, and checkout procedures to improve team efficiency.
Worked flexible shifts and collaborated with team members to reduce wait times and improve service efficiency.
Acting General Manager/Assistant General Manager at Great Canadian Casino Resort TorontoActing General Manager/Assistant General Manager at Great Canadian Casino Resort Toronto