Payal Sharma
Scarborough
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Great Canadian Casino Resort
03.2024 - 08.2025
- Assisted customers across multiple food outlets, ensuring prompt service and a positive dining experience in a high-volume environment.
- Handled transactions and issued receipts with accuracy while following casino policies for cash handling and compliance.
- Supported food preparation and beverage service, maintaining quality standards and adhering to health and safety regulations.
- Addressed customer concerns and special requests with professionalism, fostering customer satisfaction and loyalty.
- Rotated between roles such as cashier, food server, and preparing food and drinks, demonstrating adaptability and teamwork.
Cashier
Blue Claw Lobster Shack
09.2024 - 07.2025
- Accurately processed cash, credit, debit, and mobile transactions using POS systems while maintaining balanced cash drawers.
- Delivered friendly and efficient service by greeting customers, answering questions, and resolving transaction issues such as refunds or returns.
- Maintained a clean and organized checkout area to ensure a smooth and welcoming customer experience.
- Applied upselling techniques to promote products and increase average transaction value.
- Trained and supervised new cashiers on POS operations, customer service standards, and checkout procedures to improve team efficiency.
- Worked flexible shifts and collaborated with team members to reduce wait times and improve service efficiency.
Education
Business Administration Diploma -
George Brown College
Toronto, ON12.2024
High School Diploma - undefined
DN Model SEN SEC School
05.2022
Skills
- Customer Service Excellence
- POS System Operation
- Cash Handling & Payment Processing
- Strong verbal and written communication
- Problem-Solving
- Team Collaboration
- Effective time management
- Attention to Detail
- Multitasking in Fast-Paced Environments
- Critical Thinking
Certification
- Smart Serve Certification
- Driving License G2
- Security License
- First Aid with CPR & AED Certification
Timeline
Cashier
Blue Claw Lobster Shack
09.2024 - 07.2025
Customer Service Representative
Great Canadian Casino Resort
03.2024 - 08.2025
High School Diploma - undefined
DN Model SEN SEC School
Business Administration Diploma -
George Brown College