PAYAL PATEL
Sudbury,ON
Summary
Highly seasoned and reliable Computer Technician with a strong technical background and excellent client service record. Adept at explaining complex technical concepts and processes to clients and non-technical staff in a clear and understandable manner. Able to multitask effectively and bring several simultaneous installation and repair projects to completion with full accuracy and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Cambrian College
Greater Sudbury , ON
2021.05 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Configured hardware and granted system permissions to new employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Computer Engineer
Tata consultancy Service
Gandhinagar , Gujarat
2019.06 - 2020.04
- Completed accurate and impactful system problem identification reports (SPIRs) to aid in future projects and repairs.
- Inspected third-party equipment installations to verify correct and consistent operations performance.
- Designed system upgrade frameworks to minimize operational disruptions and prioritize impactful improvements to business processes.
- Imaged hard drives for use in standardized system deployments running various operating systems.
- Conducted system operation verification testing (SOVT) on system hardware.
- Customized software, hardware and network configurations based on customer needs.
Education
Diploma - Computer Technician
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON08.2022
Bachelor's - Electronics And Communication Engineering
Government Engineering College
Gujarat, India06.2019
Skills
- Virtualization
- User Support and Troubleshooting
- Operating Systems and Security
- Time Management and Analytical skills
- Microsoft Windows and Office
- Computer Hardware Knowledge
- Linux
- Python
- My SQL
Project
· Military weapons direction control using eye moment (design engineering)
- our proposed system modifies the conventional method of targeting an enemy and firing the weapons in a military tank by controlling the weapon system using eyeball movement and blink. In a battle, our eye sees the enemies first, and then we turn our weapon in that direction to fire. There is a considerable lag. Using our proposed system, the caliber is made to follow the eye's gaze and it is made to fire using eye blink. This is help in attacking the enemy quickly. Also, the number of persons required to control the tank is reduced as the driver can control both the tank as well as the firing system simultaneously.
Certification
- PLC - [Jan 2019 - May 2019 ]
- SCADA - [Jan 2019 - May 2019 ]
- PCB design - [Jan 2019 - May 2019 ]
Timeline
IT Help Desk Technician
Cambrian College
2021.05 - Current
Computer Engineer
Tata consultancy Service
2019.06 - 2020.04
Diploma - Computer Technician
Cambrian College of Applied Arts And Technology
Bachelor's - Electronics And Communication Engineering
Government Engineering College
- PLC - [Jan 2019 - May 2019 ]
- SCADA - [Jan 2019 - May 2019 ]
- PCB design - [Jan 2019 - May 2019 ]
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