Jonathan Bellucci
Lompoc,CA
Summary
IT professional prepared to deliver high standards in technical support and issue resolution. Proven track record of enhancing system functionality and user experience. Known for collaborative teamwork and flexibility to meet changing demands, with expertise in problem-solving and customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Techwerxe
Livingston, NJ
02.2021 - 01.2025
- Assisted users who called in or submitted tickets via email with various computer related issues.
- Supported Windows and Macintosh desktops
- Account creation/troubleshooting (AD and 365 accounts primarily)
- Supported Office 365 software suite heavily also familiar with Google Apps
- Managed VM environments in both Azure and Vsphere
- Monitored backups, fixed errors, and provided disaster recovery.
- Monitored network status for all clients, and fixed any outage or errors.
Systems Administrator
ATS
Fairfax, VA
01.2020 - 12.2021
- Systems Administrator
- Managed IT environment which included:
- Windows Active Directory
- Windows Server Update Services
- Office 365 email and software suite
- RingCentral VOIP phone system
- Cisco Firewall
- Meraki Switch/Access Points
- Meraki Mobile Device Management
- Datto Backup for Physical Servers/Virtual Machines
- VMware Vsphere
- SQL Server 2019
- Assisted end users with computer related issues
- Setup and several servers both virtual and physical
- Tracked and ran updates on workstations, servers, and network equipment
Help Desk Technician
ATS
Fairfax, VA
01.2019 - 01.2020
- Help Desk Technician
- Assisted users who called in or submitted tickets via email with various computer related issues.
- Supported Windows and Macintosh desktops
- Account creation/troubleshooting (AD and 365 accounts primarily)
- Supported Office 365 software suite heavily also familiar with Google Apps
Help Desk Technician
PSI
Fairfax, VA
07.2012 - 01.2019
- Help Desk Technician/Onsite Tech
- Assisted users who called in or submitted tickets via email with various computer related issues.
- Troubleshoot network and server related issues onsite when required.
- Setup and managed Windows Active Directory environments.
- Verified/implemented backup's for servers (file backups+sql data backups)
Fire Controlman Petty Officer Second Class
U.S. Navy
San Diego, CA, United States
07.2005 - 01.2011
- Computer tech and work center Supervisor for Mk160 Fire Control System on USS Decatur DDG73.
- Responsibilities:
- Scheduled and performed maintenance on Mk160 GFCS
- Delegated to and supervised two junior techs
Education
Accounting (Some College) -
Northern Virginia Community College
Manassas, VA08-2012
High school diploma or GED -
Choctaw High School
Choctaw, OK06.2004
Skills
- DNS
- Microsoft SQL Server
- Mobile Device Management
- Computer Networking
- Active Directory
- Microsoft Windows Server
- Microsoft Exchange
- Microsoft Windows
- Network Support
- Virtualization
- SharePoint
- Server Management
- Network administration
- Help Desk
- VMWare
- Intune
- AWS
- Network Firewalls
- Disaster Recovery
- VoIP
- SQL
- Network Monitoring
- DHCP
- PowerShell
- Software Troubleshooting
- VPN
- Remote Access Software
- Azure
Certification
Driver's License
Languages
English
Timeline
Help Desk Technician
Techwerxe
02.2021 - 01.2025
Systems Administrator
ATS
01.2020 - 12.2021
Help Desk Technician
ATS
01.2019 - 01.2020
Help Desk Technician
PSI
07.2012 - 01.2019
Fire Controlman Petty Officer Second Class
U.S. Navy
07.2005 - 01.2011
Accounting (Some College) -
Northern Virginia Community College
High school diploma or GED -
Choctaw High School
Military Service
- Branch: United States Navy
- Service Country: United States
- Rank: Petty Officer Second Class
- July 2005 to July 2011
- Fire Controlman Petty Officer Second Class
- Computer tech and workcenter Supervisor for Mk160 Fire Control System on USS Decatur DDG73.
- Responsibilities:
- Scheduled and performed maintenance on Mk160 GFCS
- Delegated to and supervised two junior techs