To pursue a challenging career and be part of a progressive organization that gives scope to enhance my knowledge, skills and to reach the pinnacle in the management field with sheer determination, dedication and hard work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
A-Kan Insurance
Calgary, AB
01.2024 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Submit New Policies on Insurance Company portal.
Help customers to report claims & look after billing department.
Update policy renewal & changes.
Technical & Customer Service Representative
Aaxel Insurance Brokerage
09.2021 - 01.2024
Answering Inquiries: Responding to customer inquiries via phone, email, or chat about insurance policies
Claims Support and Policy Changes
Billing and Payments
Complaint Resolution & Policy Documentation
Up-selling and Cross-selling
Conflict Resolution
Concierge & Static Security Guard
Garda World Security
12.2020 - 08.2021
Conducting interior and exterior patrols.
Writing comprehensive reports
Maintaining surveillance by CCTV cameras and foot patrols.
Investigating any kind of property damage, disturbance, or violation of policies.
Working directly with Law enforcement agencies
Responding to emergency alarms.
Teacher for Sociology & Psychology
Malwa Public Senior Secondary School (India)
03.2018 - 04.2019
Teaching sociology and psychology to grades 11 & 12.