Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Pawanpreet Kaur

Calgary,AB

Summary

To pursue a challenging career and be part of a progressive organization that gives scope to enhance my knowledge, skills and to reach the pinnacle in the management field with sheer determination, dedication and hard work.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

A-Kan Insurance
Calgary, AB
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Submit New Policies on Insurance Company portal.
  • Help customers to report claims & look after billing department.
  • Update policy renewal & changes.

Technical & Customer Service Representative

Aaxel Insurance Brokerage
09.2021 - 01.2024
  • Answering Inquiries: Responding to customer inquiries via phone, email, or chat about insurance policies
  • Claims Support and Policy Changes
  • Billing and Payments
  • Complaint Resolution & Policy Documentation
  • Up-selling and Cross-selling
  • Conflict Resolution

Concierge & Static Security Guard

Garda World Security
12.2020 - 08.2021
  • Conducting interior and exterior patrols.
  • Writing comprehensive reports
  • Maintaining surveillance by CCTV cameras and foot patrols.
  • Investigating any kind of property damage, disturbance, or violation of policies.
  • Working directly with Law enforcement agencies
  • Responding to emergency alarms.

Teacher for Sociology & Psychology

Malwa Public Senior Secondary School (India)
03.2018 - 04.2019
  • Teaching sociology and psychology to grades 11 & 12.
  • Reporting directly to Principal

Education

Hospitality Management -

St. Clair College
Windsor, ON
08.2020

Bachelor of Arts -

Mata Ganga Khalsa College Manji Sahib
01.2017

Bachelor of Education -

Nankana Sahib College of Education
01.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

English
Professional Working

Certification

  • Alberta Early Childhood Educator-Level 1
  • First Aid & CPR
  • Alberta Basic Security Training

Timeline

Customer Service Representative

A-Kan Insurance
01.2024 - Current

Technical & Customer Service Representative

Aaxel Insurance Brokerage
09.2021 - 01.2024

Concierge & Static Security Guard

Garda World Security
12.2020 - 08.2021

Teacher for Sociology & Psychology

Malwa Public Senior Secondary School (India)
03.2018 - 04.2019

Hospitality Management -

St. Clair College

Bachelor of Arts -

Mata Ganga Khalsa College Manji Sahib

Bachelor of Education -

Nankana Sahib College of Education
Pawanpreet Kaur