Pawandeep Sidhu
Surrey
Summary
Dynamic professional with a proven track record at Fraser Health Authority, excelling in accurate reporting and cross-cultural sensitivity. Expert in fostering patient trust, resolving customer complaints, and safeguarding sensitive information. Achieved seamless operations and positive client relationships through exceptional problem-solving abilities and customer service skills.
Overview
10
10
years of professional experience
Work History
Screener
Jim Pattison Outpatient Care And Surgery Centre
07.2022 - Current
- Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
- Developed and maintained positive rapport with patients and other hospital personnel.
- Leveraged strong interpersonal skills to establish rapport with patients, fostering trust and comfort throughout their visit to the clinic.
Administrative Clerk
Fraser Health Authority
03.2021 - 03.2023
- Entered data into the system and updated patients contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Supported staff on special assignments and ad hoc projects.
Store Manager
Feel Like Talking Connections
09.2014 - 06.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive client relationships.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
Education
Master of Education -
Punjabi Univeersity
India06-2008
Skills
- Accurate reporting
- De-escalation techniques
- Problem-solving abilities
- Task prioritization
- Cross-cultural sensitivity
- Customer service and assistance
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Screener
Jim Pattison Outpatient Care And Surgery Centre
07.2022 - Current
Administrative Clerk
Fraser Health Authority
03.2021 - 03.2023
Store Manager
Feel Like Talking Connections
09.2014 - 06.2020
Master of Education -
Punjabi Univeersity
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