PAWANDEEP KAUR
Toronto,Canada
Summary
Customer-focused professional with a strong background in customer service, sales, and community engagement. Demonstrates expertise in building relationships, resolving concerns, and collaborating with teams to enhance customer satisfaction. Proficient in maintaining documentation and adhering to compliance standards while supporting diverse client needs.
Overview
1
1
Certification
4
4
years of professional experience
Work History
General Manager
Domino's Pizza
Toronto, Canada
01.2023 - Current
- Marketed menu items and special offers, driving sales growth and elevating customer satisfaction.
- Collaborated with team members to enhance productivity to meet operational and sales targets, fostering a collaborative work culture.
- Provided exceptional customer service in high-volume environment, enhancing customer loyalty.
- Resolved customer concerns professionally and efficiently.
- Assisted with opening and closing procedures, inventory management, and daily operations.
- Processed cash, debit, and credit transactions accurately while maintaining balanced cash drawers.
- Maintained a clean, organized, and safe workplace.
Employment Counsellor
Rexdale Women's Centre
Toronto, Canada
09.2023 - 04.2024
- Guided clients in employment planning, resume development, and job search strategies to enhance job readiness.
- Conducted client intake assessments and employment interviews.
- Facilitated referrals to community resources and employment services, connecting clients with relevant support.
- Built positive relationships with clients, colleagues, and community partners.
- Ensured accurate case notes and documentation for effective tracking of client progress and service delivery.
- Applied equity, diversity, inclusion, and anti-oppressive practices in client service.
Community Engagement Worker (Ukrainian Project)
Rexdale Women's Centre
Toronto, Canada
02.2024 - 03.2024
- Established partnerships with community organizations and stakeholders to foster collaboration and resource sharing.
- Increased community participation through effective communication and engagement.
- Coordinated community outreach events and workshops to enhance engagement and awareness.
- Advocated for available programs and support services to increase accessibility for diverse populations.
Cashier
Pizza Nova
Toronto, Canada
02.2023 - 06.2023
- Processed cash, debit, and credit transactions accurately.
- Guided customers in making purchases and selecting products to enhance their shopping experience.
- Provided friendly, efficient service, fostering positive customer relationships.
- Balanced cash drawer and ensured compliance with company procedures for accuracy and security.
- Managed inventory and maintained cleanliness in workstations.
Customer Service Representative
Lifetime Water Systems
Toronto, Canada
03.2026 - Current
- Delivered exceptional customer service by assisting customers with inquiries, appointments, and service requests.
- Resolved customer concerns promptly while ensuring customer satisfaction.
- Built lasting customer relationships through professional communication and personalized support.
- Assessed customer needs to recommend tailored products and services.
- Managed customer records and scheduled appointments while ensuring documentation accuracy.
- Collaborated with internal teams to enhance customer experience through streamlined processes.
Social Worker
Spine Healthcare Clinic
Toronto, Canada
07.2025 - 03.2026
- Conducted client intake interviews and comprehensive needs assessments to identify clients' challenges and strengths.
- Developed individualized support plans and connected clients with essential community resources to enhance their well-being.
- Supported clients through active listening, advocacy, and crisis intervention to empower them in overcoming obstacles.
- Collaborated with healthcare professionals to coordinate quality client care.
- Maintained confidential client records and professional documentation.
- Ensured compliance with ethical standards, confidentiality, and client privacy requirements.
Education
Social Service Worker Diploma -
Sheridan College
Brampton, ON04-2024
Skills
- Customer Service Excellence
- Customer Relationship Management
- Complaint resolution
- Sales & Cross-Selling
- Customer Engagement
- Financial Transaction Management
- Needs assessment
- Financial Product Referrals
- Personal Banking Support
- Digital Banking & Online Applications
- Mobile Banking Assistance
- Team Collaboration
- Supply Chain Coordination
- Client record management
- Time management
- Microsoft Office 365
- Microsoft Outlook
- Microsoft Teams
- Google Workspace
- Digital Communication Tools
- Risk compliance
- Privacy & Confidentiality
- Professional adaptability
- Active listening
Certification
- Certificate of Appreciation - Rexdale Women's Centre, 2024
- Understanding Intimate Partner Violence
- Violence Against Women in the Context of Migration
- Violence Against Refugee Women in RAP Centres
- Settlement Development Training
- Business Etiquette - Sheridan College
Languages
- English, Fluent
- Hindi, Fluent
- Punjabi, Fluent
- Urdu, Conversational
Projects
- Conducted a community needs assessment on the Jane and Finch neighbourhood, identifying challenges affecting youth and community well-being.
- Applied ecological systems theory to assess social issues affecting marginalized populations.
- Completed projects on Social Determinants of Health and their impact on children and families.
Timeline
Customer Service Representative
Lifetime Water Systems
03.2026 - Current
Social Worker
Spine Healthcare Clinic
07.2025 - 03.2026
Community Engagement Worker (Ukrainian Project)
Rexdale Women's Centre
02.2024 - 03.2024
Employment Counsellor
Rexdale Women's Centre
09.2023 - 04.2024
Cashier
Pizza Nova
02.2023 - 06.2023
General Manager
Domino's Pizza
01.2023 - Current
Social Service Worker Diploma -
Sheridan College