Pawandeep Kaur
Winnipeg
Summary
Dynamic leader with proven team collaboration and leadership skills honed at Dairy Queen Grill & Chill. Excelled in customer service management and POS system operation, enhancing transaction accuracy and efficiency. Demonstrated exceptional problem-solving abilities and a positive attitude, significantly contributing to a cohesive workplace culture and high-quality customer service.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dairy Queen Grill & Chill
07.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Crew Member
Dairy Queen Grill & Chill
07.2021 - 07.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintenance of proper food service routines and procedure.
- Providing fans with highlighted level of customer service.
Education
Bachelor of Business Administration - Business Administration
Seneca College of Applied Arts And Technology
North York, ON08-2020
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Customer service management
- Team collaboration and leadership
- POS system operation
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Shift Leader
Dairy Queen Grill & Chill
07.2022 - Current
Crew Member
Dairy Queen Grill & Chill
07.2021 - 07.2022
Bachelor of Business Administration - Business Administration
Seneca College of Applied Arts And Technology
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