Pawandeep Kaur
Brampton,ON
Summary
Proven Customer Service Representative at Rogers Communications, adept in conflict resolution and Microsoft Excel, enhanced customer loyalty through empathetic complaint handling and innovative problem-solving. Skilled in transforming high-stress situations into positive customer experiences, significantly boosting satisfaction. Demonstrates exceptional active listening and critical thinking, ensuring swift, effective resolutions.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rogers Communications
01.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Diploma - Information Technology
Humber College
Toronto, ON08.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Client Relations
- Customer satisfaction measurement
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Timeline
Customer Service Representative
Rogers Communications
01.2020 - Current
Diploma - Information Technology
Humber College