Pawan Dhankani
Marketing Professional
Toronto,Ontario
Summary
Experienced supervisor with a year of experience in hospitality. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Restaurant Busser
Moretti Pizzeria
Toronto, Ontario
04.2022 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected orders and relayed them to bartenders quickly and accurately.
Social Media Intern
planURstay
Toronto, Ontario
01.2022 - Current
- Tracked social media engagement to identify high-performing ideas for campaigns.
- Analyzed trends in social media posts and followers to maximize views by 40% at least.
- Connected with 5 qualified influencers each month to increase reach of company posts.
- Utilized best practices for SEO optimization to boost social media program's visibility.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit and worked on social media accordingly.
- Managed bookings and listings on company's official website as well as on other booking platforms.
Supervisor
London Yard Pizza
Ahmedabad, Gujarat
01.2021 - 09.2022
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Ensured Food service and quality control.
- Maintained records of sales, stock and wastages.
Education
BBA - Business Administration
LJ University
Ahmedabad,India 08.2017 - 08.2020
Post Graduate Certificate - Marketing Management
Humber College
Toronto, ON 09.2021 - Current
Skills
SEO / SEM trend knowledge
Critical Thinking
Campaign implementation
Customer engagement
Marketing analytics
Ad development
Microsoft Office - Excel / Word / PowerPoint
Word Press
Google Analytics
Leadership Skills
Communication Skills
Detail Oriented
Time Management
Creative
SEM trend knowledge
Certification
Microsoft Excel Certificate by Pearson.
Accomplishments
- Second best Marketing Campaign (Planet Fitness) -Humber College.
- Best Marketing Campaign (final round- Ritz Carlton)- Humber College.
- Parle-G Industry Orientation Project Completion.
- Deans Honours List-Humber College.
Timeline
Restaurant Busser
Moretti Pizzeria
04.2022 - Current
Google Analytics
04-2022
Social Media Marketing- Hubspot.
03-2022
Social Media Intern
planURstay
01.2022 - Current
Post Graduate Certificate - Marketing Management
Humber College
09.2021 - Current
Microsoft Excel Certificate by Pearson.
09-2021
Supervisor
London Yard Pizza
01.2021 - 09.2022
BBA - Business Administration
LJ University
08.2017 - 08.2020