
Dedicated and compassionate social service worker with a progressive career history of 7 year in direct patient care, and care coordination in a fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
- Helped the client navigate housing challenges by connecting them with appropriate housing resources. Referred the client to a housing support worker to further assist with finding stable and affordable accommodation.
- Collaborated closely with the housing support worker from Our Place Peel to secure suitable housing for the client. This collaboration included reviewing available housing options, submitting applications, and ensuring the client understood their rights and responsibilities as a tenant.
- Worked with the client to understand and access government benefits available to refugees and low-income individuals. Provided support in applying for social assistance, healthcare benefits, and other community services to ensure their basic needs were met.
- Delivered compassionate and trauma-informed care by recognizing and addressing the unique emotional, psychological, and physical needs of the refugee client. This approach prioritized safety, trust-building, and empowerment, ensuring the client felt heard and supported throughout the process.
-Effectively managed a caseload of 15 clients daily, ensuring each individual received personalized support tailored to their unique needs. This involved conducting regular check-ins, tracking progress, and addressing urgent issues promptly to ensure the well-being and stability of clients.
-Provided comprehensive referrals to a wide range of community resources and services, including but not limited to housing, financial assistance, food security, mental health support, and legal services. Worked closely with clients to assess their specific needs and connect them to appropriate resources that could address challenges related to poverty, homelessness, and other barriers.
-Established strong partnerships with local agencies and service providers to ensure clients had access to the support they needed. Regularly coordinated with shelters, housing agencies, food banks, and mental health counselors to secure services for clients.
-Maintained regular follow-up with clients to monitor progress, reassess needs, and provide continued guidance as necessary. Worked to ensure clients understood the resources available to them and were empowered to navigate systems on their own.
• Completed clinical rotations in diverse hospital wards, including Chemotherapy, Radiation Medicine, Surgical, Emergency, ICU, Recovery, Paediatrics, and Laboratory.
• Assisted in administering immunizations and necessary vaccinations to community members.
• Provided education on contraceptives and family planning measures to individuals and families.
• Contributed to primary, secondary, and tertiary prevention efforts for various diseases within the community.
• Actively participated in the detection and intervention of domestic and elder abuse.
Knowledge of housing and homelessness program
Crisis intervention, harm reduction & client centered care experience for 5 year
Trauma informed care
Ontario work application
Strong communication and time management skills
6 year experience working with mental health issues , abuse and victims of violence
Registered Nurse -RN
Advanced cardiac life supports (ACLS)
CPR/AED Level C
Gerontology Social Service Worker.
Currently seeking Cardiology Nursing (level - 1) in Humber college
Registered Nurse -RN
Advanced cardiac life supports (ACLS)
CPR/AED Level C
Gerontology Social Service Worker.
Currently seeking Cardiology Nursing (level - 1) in Humber college