Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Zammit

Oshawa,ON

Summary

Strategic and solutions-oriented management professional with a strong background in Employee and Labour Relations, performance management, conflict resolution, and HR policy compliance. Proven expertise in building positive labor relations, negotiating collective agreements, conducting workplace investigations, and leading organizational change with leadership and unions to ensure compliance with employment laws, while fostering a respectful, productive, and inclusive workplace.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Caseworker

City of Toronto Employment Social Services
Toronto, Ontario
04.2024 - Current
  • Partnered with union representatives, and legal counsel on grievances, arbitrations, and return-to-work strategies.
  • Lead labor relations strategy for a unionized workforce.
  • Monitored compliance with HR legislation and City policies.
  • Managed caseloads while ensuring client confidentiality and achieving positive outcomes.
  • Coordinated with local agencies and healthcare providers to connect clients with essential resources.
  • Facilitated access to community resources, including housing, healthcare, and employment services.
  • Collaborated with community partners to enhance service delivery and expand outreach initiatives.
  • Conducted thorough needs assessments to create individualized action plans for self-sufficiency.
  • Provided crisis intervention services, including referrals to mental health and emergency housing programs.

Management

Homes First Society
Toronto, ON
03.2020 - 02.2024
  • Recruited, trained, and managed multidisciplinary team, fostering supportive workplace culture.
  • Coordinated with local agencies to secure funding and subsidies for low-income housing initiatives.
  • Implemented survivor-centered policies, adapting care plans in collaboration with social workers and counselors.
  • Connected clients to supportive housing, emergency shelter, and essential medical service referrals.
  • Managed diverse caseload of 400 clients, delivering individualized support for homelessness and mental illness.
  • Developed and facilitated mental health training workshops for staff, enhancing response to challenges.
  • Supervised unionized workplace operations within framework of Collective Agreement.

Education

Bachelor of Arts - Psychology

University of Toronto
Toronto, ON
05-2023

College Diploma - Community Justice Services

Humber College
Toronto, ON
06-2018

Skills

Workplace Investigations (Harassment, Misconduct, etc)

Coaching & Training Supervisors

Talent & Performance Management

Trauma-informed care

Culturally sensitive practices

Shelter and emergency management

Collective agreement compliance

Grievance resolution

Housing policy advocacy

Client case management

Health and safety oversight

Risk management strategies

Community practice leadership

Policy development and compliance

Program implementation and development

Certification

Trauma- Informed Care Training

Community of Practice Leadership Certificate

De-escalation and Crisis Intervention Training

Nonviolent Crisis Intervention (NCI)

Addictions and Substance Use Fundamentals

Introduction to Cognitive Behavioral Therapy (CBT)

Applied Suicide Intervention Skills Training (ASIST)

Harm Reduction Strategies in Shelter Work

Timeline

Caseworker

City of Toronto Employment Social Services
04.2024 - Current

Management

Homes First Society
03.2020 - 02.2024

Bachelor of Arts - Psychology

University of Toronto

College Diploma - Community Justice Services

Humber College

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Michelle Zammit