Pavi Sigouin
Maple Ridge,Canada
Summary
Experienced professional seeking a career opportunity with a forward-thinking and dynamic organization that values growth and development. Skilled in empowering and nurturing individuals to drive the achievement of company objectives. Committed to consistently surpassing customer expectations and ensuring their utmost satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Operations
Hopcott Farms
11.2021 - Current
- Analyze business operations and implemented strategies to improve operational cohesiveness.
- Collaborate with senior management to develop and execute long-term goals and objectives.
- Coordinate with marketing teams to drive in-store promotions, and partner with HR for staff training and development.
- Work with retail teams to improve inventory management, processes and flow within departments
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed customer feedback and identified areas for improvement to drive business success.
Store Manager
Starbucks
11.2014 - 05.2021
- Managing several different locations and diverse teams, encouraging partners to create and maintain the Starbucks Experience
- Role model exceptional customer service, demonstrate integrity, honesty and knowledge
- Creating weekly schedules, business analysis, payroll, and hiring
- Developing partners and training next level leaders
- Active involvement in surrounding communities
Owner/Fitness Leader
Evolve Fitness Inc
11.2008 - 09.2014
- Instructing clients in a small group format, class planning, prep and design
- Marketing, continuously staying abreast with the fitness trends, and exceeding client expectations
- Created logo, graphics and web design
Assistant Manager
Milestones Restaurants
02.2001 - 10.2008
- Operations Manager: inventory, ordering, account coding, statement reconciliation, supplier communication
- Bar Manager: inventory, ordering, account coding, statement reconciliation, supplier communication
- Bar Staff training, scheduling, and development
- Hiring & Development Manager: hiring, development plans, training, payroll, benefits, on-going coaching, performance reviews
Education
Group Fitness, Fitness Theory
CFIB
01.2013
Cara Collage - Hospitality, Performance Comprehension, Conflict Management
Cara Collage
Vancouver, BC01.2006
Skills
- Strategic planning and execution
- Operational efficiency
- Leadership training
- Quality assurance
- Process improvements
- Business management
- Performance analysis
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Time management
- Excellent communication
Accomplishments
- 06/01/19, Awarded Top Customer Connections Manager at the LE19 Starbucks Conference in Chicago
- 01/01/18, 12/31/20, Lead Area 21 Starbucks Canada in Store Performance and Operations for a consecutive 17 months
Languages
English
Full Professional
Certification
Small Business Human Resources Certificate Program-CFIB March 2024
Timeline
Director of Operations
Hopcott Farms
11.2021 - Current
Store Manager
Starbucks
11.2014 - 05.2021
Owner/Fitness Leader
Evolve Fitness Inc
11.2008 - 09.2014
Assistant Manager
Milestones Restaurants
02.2001 - 10.2008
Cara Collage - Hospitality, Performance Comprehension, Conflict Management
Cara Collage
Group Fitness, Fitness Theory
CFIB
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