Pav Rai
Edmonton
Summary
Experienced IT professional with a strong background in digital media and IT. Skilled in troubleshooting, customer support, and technical problem-solving. Demonstrates exceptional communication abilities through effective management of customer inquiries, provision of technical assistance, and ensuring smooth digital operations. A quick learner with a passion for expanding IT expertise and contributing to innovative technology solutions. Known for being detail-oriented, organized, and meticulous in all tasks. Thrives in fast-paced environments to meet tight deadlines. Enthusiastic team player ready to make valuable contributions to company success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Retail Specialist
Freedom Mobile
09.2022 - Current
- Assist customers with technical troubleshooting and setup of mobile devices.
- Provide expert advice on products, services, and mobile plans.
- Perform software installations, updates, and data transfers.
- Process transactions efficiently using POS systems.
- Maintain accurate records of sales and technical support interactions.
Sales Associate
Liquor Depot Canada/Ace
03.2019 - 01.2023
- Managed financial transactions and maintained accurate records.
- Provided customer service, addressing product inquiries and resolving issues.
- Operated computerized sales systems and maintained inventory databases.
Education
Diploma - Digital Media and IT
Northern Alberta Institute of Technology (NAIT)
Edmonton, AB 09.2018 - 01.2023
Skills
- IT Support & Troubleshooting
- Software & Hardware Maintenance
- Networking Fundamentals
- Operating Systems (Windows, MacOS)
- Customer & Technical Support
Store operations
Brand awareness
Display building
Promotions planning
Projects And Achievements
- Assisted in troubleshooting and repairing mobile devices at Freedom Mobile.
- Provided IT-related support for digital transactions and e-commerce operations.
- Developed strong customer service skills applicable to IT support roles.
Timeline
Retail Specialist
Freedom Mobile
09.2022 - Current
Sales Associate
Liquor Depot Canada/Ace
03.2019 - 01.2023
Diploma - Digital Media and IT
Northern Alberta Institute of Technology (NAIT)
09.2018 - 01.2023
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