Hristo KACHULKOV
Delson,QC
Summary
Detail-oriented and proactive IT Specialist with 15+ years of experience in managing IT infrastructure, supporting end-users, and implementing technology solutions. Skilled in troubleshooting, systems administration, cybersecurity, and cloud platforms. Adept at translating business needs into technology solutions while ensuring system efficiency and security.
Experienced with network administration, troubleshooting, and technical support. Utilizes collaborative approaches to solve complex technical challenges. Track record of maintaining and enhancing IT infrastructure efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior IT Specialist
Ventus Therapeutics
01.2022 - 10.2025
- Oversee the troubleshooting, diagnosis, and resolution of technical issues while maintaining a high level of customer satisfaction.
- Identify areas for improvement in support processes, implement best practices, and streamline workflows.
- Work closely with customers, IT team, MSP's and relevant consulting resources to escalate critical issues, provide feedback, and improve product stability.
- Develop and maintain technical documentation, FAQs, and training materials to improve self-service capabilities.
- Deploy and support the tools and resources necessary for productivity, including laptops, collaboration software, and security tools.
- Oversee the deployment and lifecycle management of end-user devices, including configuration, and retirement.
- Assist in the development, deployment and enforcement of security policies related to endpoint protection, access controls, and software compliance.
- Monitor and maintain servers, networks, and storage systems to ensure high availability and performance.
- Implement and maintain security best practices, including access controls, patching, and vulnerability management.
- Troubleshoot and resolve infrastructure-related issues, minimizing downtime and improving system resilience.
- Manage backups and assist in the evaluation, testing and deployment of disaster recovery planning, and business continuity strategies.
- Worked under minimal supervision.
- Actively participated in all the IT projects.
- Network infrastructure and servers – implemented, monitored and set up network intermediary devices, firewall and servers. Provided network performance optimization.
- Microsoft - administered MS ADDS and M365 user accounts, applied GPOs.
- File Server- implemented DFS Namespace File servers in both company sites - Canada and US
- Assisted HPC team in hardware support of computational servers – installed, upgraded and maintained HPC servers in Datacentre.
- Implemented open source monitoring systems – OpenVAS, PRTG, FOG.
- CyberSecurity - staff trainings, vulnerability scanning of systems and software.
- Scripting – applied Powershell and cmd scripts for automating system and network processes.
- Provided end users IT support – locally and remotely in Canada and US.
- Participated in Microsoft 365 tenant migration process.
- Provided L2 and L3 support of an IT Specialist in US.
- Interacted with company MSPs.
- Participated in moving Montreal office at another location.
- System Documentation – prepared documentation as required. Actively participated in forging security policies and procedures.
- Led IT infrastructure upgrades to enhance network performance and reliability.
- Collaborated with vendors to assess and integrate new technologies into existing systems.
- Analyzed system performance metrics to identify areas for improvement and optimization.
- Managed project timelines and deliverables for IT-related initiatives, ensuring alignment with organizational goals.
- Collaborated with stakeholders to identify technology needs and develop innovative solutions that drove business growth.
- Optimized system performance for increased efficiency through hardware upgrades and software updates.
- Monitored system health using advanced diagnostic tools; proactively addressed potential issues before they escalated into major problems.
- Championed cybersecurity awareness campaigns throughout the organization; educated staff on best practices for safeguarding sensitive information against threats both internal and external.
- Delivered comprehensive technical support to end-users, resolving issues quickly and improving overall satisfaction rates.
- Enhanced network security by implementing regular vulnerability assessments.
- Developed comprehensive backup strategies to protect critical data from loss or corruption; routinely tested backups for integrity and recoverability.
- Maintained up-to-date documentation of all IT assets, including hardware inventory, software licenses, warranties, and maintenance contracts.
- Developed and deployed organization-wide IT policies, ensuring compliance with industry best practices and legal requirements.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Led IT infrastructure upgrades to enhance system performance and reliability.
- Patched software and installed new versions to eliminate security problems and protect data.
- Generated reports to track performance and analyze trends.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
Network Administrator
K.S.C.S.
02.2019 - 01.2022
- Actively participated in all the IT projects
- Network infrastructure and servers – monitored and set up network intermediary devices, firewall and servers
- Network Operating Systems and Backup – kept up-to-date server OS and network devices firmware on a regular basis. Regularly maintained backups of corporate data.
- Network Security - administered network infrastructure that monitored and filtered corporate network for malware and detection and prevention of any intruder attempts. Administered spam and malware filtering of Office 365.
- System Documentation – prepared documentation as required
- Networking both internal and external to the organizations - dealt with company service providers and consultants when dealing with VoIP and networking issues
- Performed any other job-related duties as may be required by the immediate Supervisor
- Provided remote work for all the staff during the COVID-19 crisis
- Monitoring - Oversee systems performance and troubleshoot issues.
Information Systems Technician
K.S.C.S.
08.2018 - 02.2019
- Assisted the IT Team to provide IT support to all KSCS offices and services operating under KSCS.
- Provided, normal hardware maintenance and troubleshooting tasks.
- Carried out projects, PC rebuilds, hardware and software upgrades, OS imaging and deployments etc.
- Assisted in the implementation and maintenance of the local and wide area network.
- Administered VoIP telephone system including cordless VoIP telephones.
- Maintained inventory of all sites.
- Created documentation as required.
IT Specialist
GlobalStep
04.2018 - 08.2018
- Responsible to install and troubleshoot computer hardware, software/applications, operating systems
- Responsible to take backups and data archiving for disaster recovery
- Configure WiFi routers and user access on WLAN
- Perform System and Network Administration
- Handles the configuration and technical support of the office telephone system
- Provide follow up and solution information via ticketing system
IT Technician Intern
VMC Game Labs
05.2017 - 08.2017
- Supported over 500 MS Windows 7/10 Workstations, Laptops and Gamer PCs- hardware and software
- Assembled Computer Configurations and deployed Windows OS
- Created and managed user and computer accounts and scripted automated processes
- Network Monitoring and implemented VLANs
IT Technician&Support
MOI (Ministry of Interior)
01.2000 - 01.2015
- Supported over 500 MS Windows XP/7 workstations- hardware and software
- Provided assistance to end-users on general technical issues, in person, over the telephone or by remote-control sessions
- Administered Microsoft Active Directory users and computers accounts
- Deployed and managed Microsoft SCEP Antivirus for preventing malicious software
- Observed Microsoft SCCM for managing large groups of computers running Windows
- Installed, configured and maintained network and other infrastructure components
- Troubleshot and repaired all office equipment: printers, photocopiers, fax machines and other peripheral devices
- Co-operated with System Administrators to resolve complicated problems and to grow up network performance
- Collaborated with vendors to address software or hardware issues
- Documented technical processes/procedures and maintained equipment inventories
Education
AEC in Network Administration -
John Abbott College
Sainte-Anne-de-Bellevue, QCTelecommunication Technologies and Electronics - undefined
Technical University of Varna
BulgariaSkills
- Networking (TCP/IP, DNS, DHCP)
- Virtualization technologies (VMware, Hyper-V)
- IT Support & Troubleshooting
- Windows/Linux Server Administration
- Cybersecurity & Risk Management
- Active Directory & Group Policy
- Scripting (PowerShell, Bash)
- Backup & Disaster Recovery
- ITIL Best Practices
- Network troubleshooting
- IT infrastructure management
- Cloud Computing (AWS, Azure)
- Wireless networking
- IT documentation
- VoIP systems
- Troubleshooting systems
- Structured cabling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Remote technical support
- Friendly and patient
- Troubleshooting network issues
- Hardware and software repair
- Analytical thinking
- Highly professional
- Risk assessment
- Professionalism
Accomplishments
- Collaborated with team of 3 in implementing a High Performance Cluster (HPC) at Cologix Datacenter
- Actively participated in planning and moving IT assets and networking to the new company office
- Proactively hardened network and Cybersecurity in the company
Certification
- Cisco Certified Network Associate (CCNA)
- Office 365 Administrator (MS-030)
- Microsoft Technology Associate (MTA)
- Microsoft Certified Professional (MCP)
Languages
English
Bulgarian
Russian
French
OTHER
- French courses of linguistic integration program for immigrants 2016 Cégep Marie-Victorin
- Driver Licence - Class 5
Timeline
Senior IT Specialist
Ventus Therapeutics
01.2022 - 10.2025
Network Administrator
K.S.C.S.
02.2019 - 01.2022
Information Systems Technician
K.S.C.S.
08.2018 - 02.2019
IT Specialist
GlobalStep
04.2018 - 08.2018
IT Technician Intern
VMC Game Labs
05.2017 - 08.2017
IT Technician&Support
MOI (Ministry of Interior)
01.2000 - 01.2015
Telecommunication Technologies and Electronics - undefined
Technical University of Varna
AEC in Network Administration -
John Abbott College