Paulo Paez
Edmonton,AB
Summary
Dynamic professional with extensive experience at FedEx and a proven track record in operations management and customer relations. Adept at training staff and ensuring safety standards, while efficiently handling high-value cargo. Skilled in Microsoft Office and recognized for strong leadership abilities, consistently enhancing team performance and service quality.
Overview
10
10
years of professional experience
Work History
Ramp Handler
FedEx
Edmonton, AB
04.2024 - 02.2026
- Loaded and unloaded cargo from aircraft and warehouse safely, and efficiently.
- Operated ground support equipment for loading operations, such as a belt loader, commander loader, and tug towing tractor.
- Reported and organized high-value and hazardous freight in cooperation with CBSA and the customer service representative.
- Assisted in training new staff on warehouse operations and safety procedures effectively.
- Ensured that all cargo was properly labeled and scanned before being loaded onto delivery trucks.
- Inspected incoming shipments for damage and discrepancies before processing.
- Maintained cleanliness and organization of work areas to promote safety standards.
Pre-Boarding Screening Officer
GardaWorld
Edmonton, AB
04.2023 - 07.2023
- Provide security screening services for all vulnerable areas of airports.
- Greet, direct and inform passengers through the screening process
- Efficiently process passengers, non-passenger, and all baggage prior to entry into the secured area of the airport
- Ability and knowledge to operate screening devices from X-ray, walk-through metal detector, hand-held metal detector, and full-body scanner.
- Manually conduct physical searches of persons and baggage, through direct contact or in close proximity with passengers
Clinical Administrative Assistant
ACESO Medical
Edmonton, AB
12.2020 - 01.2023
- Contacted 100+ patients per day in regards to their appointment as well as the verification of their confidential information
- Supported the site lead in day to day tasks, and the printing of AHS requisition forms
- Knowledge in navigating through COVID Partners AHS website
- Maintained safety and sanitary standards required by company
Shipping and Receiving Associate
Nike
Edmonton, AB
08.2016 - 06.2020
- Responsible for providing excellent customer service
- Trained in all departments; shipping and receiving, footwear and apparel, cash management, and visual merchandising
- Ability to train new hires in different retail departments
- Knowledge in current, as well as previous Nike footwear and apparel technologies.
Education
Automotive Technician
NAIT
Edmonton, AB01-2018
High School Diploma -
Louis St. Laurent
Edmonton, AB01-2014
Skills
- Customer Relations and Service
- Operations Management
- Fast Learner
- Task Prioritization
- Supervision and Leadership
- Microsoft Office
- Able to Lift up to 75 Lbs
Timeline
Ramp Handler
FedEx
04.2024 - 02.2026
Pre-Boarding Screening Officer
GardaWorld
04.2023 - 07.2023
Clinical Administrative Assistant
ACESO Medical
12.2020 - 01.2023
Shipping and Receiving Associate
Nike
08.2016 - 06.2020
Automotive Technician
NAIT
High School Diploma -
Louis St. Laurent