Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer MacLean

Mississauga,ON

Summary

Dedicated hospitality professional with over 20 years of experience in the service industry. Passionate about guest satisfaction and experience. Impeccable customer service skills and excels in a team environment. Striving to expand professional knowledge and experience, while contributing to a progressive corporate environment. Frequently praised as hardworking by professional peers. As candidate, will most definitely be relied upon assist in exceeding company wide goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

RAMP HANDLER

IPFS, FEDEX EXPRESS, YYZR
04.2023 - Current
  • Safely operated aircraft belt loaders, commander loaders, and tow tractors/dollies daily
  • Assisted Ramp team with cargo services for inbound and outbound flights, under direction of Ramp Agents via radio communication
  • Used AV and EOPS to track ULD/Freight information, condition, scans or POD
  • Extensive knowledge of GTAA safety standards to communicate potential hazards and issues to Ramp Agents and Managers
  • Juggled shift duties, prioritizing immediate tasks to streamline operations
  • Processed incoming heavyweight freight for CTV departure; ensuring clearance and proper labels, including proper lane labels for CTV loading
  • Efficiently repairs, re-wraps and records damaged freight to ensure customer communication and satisfaction.
  • Lifted up to 75 pounds on regular basis

CARGO HANDLER

FEDEX EXPRESS, YYZR
10.2022 - 04.2023
  • Supported Reload team in sorting freight for transport
  • Responsible for scanning and loading freight into containers using T-stacking methods safely, timely and efficiently
  • Able to open and close containers using PHASAR
  • Trained on Mis-sort
  • Safely and effectively delivered mis-sorted freight to appropriate stations via Walkie
  • Can Safely and effectively lift to 75 lbs.

ASSISTANT GENERAL MANAGER

Scaddabush Italian Kitchen & Bar
06.2022 - 10.2022
  • Prepared staff work schedules and assigned specific duties
  • Managed teams of 47 Servers, Hosts and Server Assistants, and 29 Cooks, Prep Cooks and Dishwashers
  • Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members
  • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity
  • Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits
  • Demonstrated and supported continuous improvement and growth mindset
  • Always provided efficient and courteous service to guests
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
  • Lead new hire orientation and employee training
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

BEVERAGE MANAGER

Scaddabush Italian Kitchen & Bar
08.2021 - 06.2022
  • Responsible for inventory control, ordering and cost percentages
  • Manages ongoing training program, including Interviewing, hiring and training new staff
  • Responsible for Invoicing, beverage accounting and Foodtrak
  • Trusted with maintaining and balancing accounting packages and daily tills, including cashouts and daily tipouts
  • Lead 5 bartenders in recipe adherence, cleanliness, organization, service laws and core values
  • Scheduled staff hours and allocated resources to maximize team member performance.

BARTENDER/TRAINER/SUPERVISOR

Scaddabush Italian Kitchen & Bar
07.2016 - 08.2021
  • Responsible for genuinely greeting and welcoming all guests
  • Executing classic and signature cocktails according to corporate specifications
  • Maintaining exceptional cleanliness of all bar components, including glassware, tools and machinery
  • Knowledge of, and strict enforcement of liquor laws and licensing
  • Proficient at multi-tasking in order to serve multiple guests in a timely manner
  • Experienced in food and wine pairing
  • Ensures and upholds smooth service while supervising, including coaching staff, problem solving and guest complaint resolution

SERVER/BARTENDER/TRAINER/SUPERVISOR

Lonestar Texas Grill
04.2001 - 07.2015
  • Responsible for efficient, friendly guest experiences in a fast paced environment
  • Consistently anticipated and exceeded guest needs
  • Trusted with training all new staff on exceptional guest service, food handling/menu recipes, safety procedures and restaurant protocols
  • Promoted a positive and energetic atmosphere for all guests and staff
  • Responsible for Manager duties such as, cash outs, POS, labour management, expo, daily cash balances, daily lockup/open and set up
  • Coordinated monthly server sales contests, complete with POS tracking and server incentives
  • Proficient in Squirrel, KDS, Vexilor and Moneris.

Education

High School Diploma -

Our Lady of Mount Carmel Secondary School
Mississauga, ON
06.1999

Skills

  • Policy Development and Enforcement
  • Team Leadership Expertise
  • Business Leadership
  • Strategic Planning Skill
  • Hiring and Onboarding
  • Freight Management
  • Manual Dexterity
  • Cargo Equipment Operation
  • Decision Making
  • Belt Loader
  • Tug
  • Commander 15/30
  • Van
  • On hands, quick learner!
  • Quality Assessment and Assurance
  • Live Cargo Handling
  • Inclement Weather Tolerance
  • Team Leadership
  • Safety Procedures
  • Aircraft Sanitation
  • Ramp Checklist Completion
  • Hazardous Materials
  • Equipment Inspection
  • Shuttle Driving
  • FAA Regulations
  • Problem Solving
  • Security Processes
  • Arrival/Departure Procedures

Certification

  • Valid G Class Ontario Drivers License. exp;2028-12-21
  • Valid Airside Vehicle Operator's Permit. DA exp; 2026-05-24
  • Valid RAIC. Purple exp; 2028-04-11
  • Standard First Aid & CPR Level C exp; 2025-08-31
  • CrossFit Level 1 Trainer - 2020

Timeline

RAMP HANDLER

IPFS, FEDEX EXPRESS, YYZR
04.2023 - Current

CARGO HANDLER

FEDEX EXPRESS, YYZR
10.2022 - 04.2023

ASSISTANT GENERAL MANAGER

Scaddabush Italian Kitchen & Bar
06.2022 - 10.2022

BEVERAGE MANAGER

Scaddabush Italian Kitchen & Bar
08.2021 - 06.2022

BARTENDER/TRAINER/SUPERVISOR

Scaddabush Italian Kitchen & Bar
07.2016 - 08.2021

SERVER/BARTENDER/TRAINER/SUPERVISOR

Lonestar Texas Grill
04.2001 - 07.2015

High School Diploma -

Our Lady of Mount Carmel Secondary School

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