PAULINE SARMIENTO
Ottawa,Canada
Summary
Experienced Office Management and Administration Professional with 10 years of experience optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Clinic Administrative Assistant
Kanata Bridlewood Optometric Centre
05.2023 - Current
- Prepare patients for eye exam.
- Perform pretests using VisionIX VX120 Diagnostic, Autorefractor , Ultra field-widefield retinal imaging OCT macula eye scans and Visual Field testing .
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls using Evision Eye Care Program.
- Maintain and update confidential records and files.
- Assist patients in choosing frames, purchasing glasses, and contact lenses.
- Direct billing for insurance claims, cash, debit machine payments.
- Perform bookkeeping tasks.
- Maintain materials inventory.
- Performed various administrative tasks by filing, copying and faxing documents.
- Responsible for cleaning office and sterilization of equipment.
ADMINISTRATIVE OFFICER
FuturePro Tennis Academy
08.2016 - 02.2023
- Administrative Work
- Generate reports, including collection, revenue costing, and coach compensation reports
- Data is collected from Intennis Software
- Using Word, Excel and PowerPoint
- Manage customer records and class schedules
- Provides recommendations to CEO on various operational concerns
- Customer Relations
- Handles customer inquiries, complaints and follow ups
- Conducts customer surveys and solicit feedbacks
- Marketing
- Engages with current and potential partners (schools, community centres, vendor)
- Create social media strategies and schedules and provide support to our social media efforts
- Creates social media content using Adobe Illustrator and Canva
- Create e-mail campaigns, on-line promotions (Using MailChimp)
- Create presentations for meetings and trainings
- Customer service role includes:
- Routine follow-up customer service calls
- Resolve customer service issues
- Organizes customer engagement events, such as tournaments and family day
CUSTOMER RELATIONS OFFICER
Toyota Otis, Inc
06.2015 - 05.2016
- Answer customer inquiries through telephone, email, SMS and walk-in transactions
- Actively engages clients in the showroom
- Perform post sales and post services follow-up calls to ensure customer satisfaction, mitigate and avoid related future complaints
- Conduct surveys and note customer feedbacks in delivery of service
- Evaluate feedbacks to improve future customer experience
- Creates monthly reports on customer relations feedbacks for both sales and service departments (Excel)
- Manages social media accounts
- Organizes events for clients such as “family day”
EXECUTIVE ASSISTANT
Isuzu Automotive Dealership, Inc
06.2013 - 04.2015
- Reports directly to Functional Director
- Coordinates and communicates the Functional Director’s appointments and activities
- Provides local and international hotel and travel arrangement for business managers and staff
- Creates annual budget of the office of the Functional Director
- (Excel)
- Brings Marketing Initiatives to the management committee’s attention in the operations review report
- Documents and keeps track of all branch marketing initiatives, including events like auto shows, caravans, and customers service initiatives
- Provide write-ups of corporate activities and ensures submission after activities
- Maintains the conference room and office of the functional director in a clean and organized manner
- Manages the pantry supply inventory and delivers consumption reports to accounting department.
CUSTOMER RELATIONS OFFICER
Isuzu Automotive Dealership
10.2011 - 04.2013
- For both Pasig and Rizal branches
- In charge on Customer Care Activities such as family day and basic road training
- Organizes activities pertaining to Corporate Social Responsibility
- Responsible for dealing with issues connected to resolving customer concerns
- Compiles weekly and monthly reports on customer relations for sales and service departments for upper management (Excel, PowerPoint)
- Conduct surveys and note customer feedbacks in delivery of service.
SALES AND MARKETING ASSISTANT
Mapfre Insular Insurance Corporation
05.2009 - 11.2011
- Calls bank customers and persuades them to get auto insurance
- Renew client accounts
- Accepts risks in accordance with the head office’s underwriting regulations
- Issues motor car insurance policies to generate company production
- Prepares and submits weekly and monthly report
- (PowerPoint, Excel)
- Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue
- Planned and executed events and marketing programs, established time goal of qualified leads
Education
BBA - Business Management-Finance
University of The East
Manila, Philippines07.2009
Skills
- SKILLS
- Account reconciliation
- Relationship building
- Quickbooks
- Team leadership
- Human Resources
- Purchasing
- Administrative support
- Staff management
- Customer service-oriented
- Filing & Records Management
Timeline
Clinic Administrative Assistant
Kanata Bridlewood Optometric Centre
05.2023 - Current
ADMINISTRATIVE OFFICER
FuturePro Tennis Academy
08.2016 - 02.2023
CUSTOMER RELATIONS OFFICER
Toyota Otis, Inc
06.2015 - 05.2016
EXECUTIVE ASSISTANT
Isuzu Automotive Dealership, Inc
06.2013 - 04.2015
CUSTOMER RELATIONS OFFICER
Isuzu Automotive Dealership
10.2011 - 04.2013
SALES AND MARKETING ASSISTANT
Mapfre Insular Insurance Corporation
05.2009 - 11.2011
BBA - Business Management-Finance
University of The East
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