Olufunke (Olu) Olunaike
Calgary,Alberta
Summary
Experienced administrative professional prepared for role in clinical setting. Expertise in managing patient records, scheduling appointments, and coordinating with medical staff. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Valued for reliability, organizational skills, and positive attitude in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Clinic Administrative Assistant
Olaide Odumosu Medical Inc.
06.2024 - 12.2024
- Delivered outstanding customer service by greeting patients promptly, gathering necessary information, and ensuring a seamless experience.
- Handled patient billing (Accounts Receivable/Accounts Payable) and third-party claims, ensuring accurate and timely processing.
- Coordinated appointment scheduling, cancellations, and follow-ups between patients and healthcare providers.
- Ensured confidentiality by securely managing and maintaining electronic patient records and updating demographic information.
- Assisted patients with navigating clinic policies, including ensuring accurate results were added to patient charts and pre-visit questionnaires were completed.
- Maintained a clean and organized reception area, creating a welcoming and professional environment for patients.
- Collaborated with healthcare providers to deliver patient-centered services, supporting their clinical decisions and workflow.
Customer Service Representative
IO Solutions
08.2023 - 06.2024
- Delivered exceptional customer service by addressing inquiries, resolving issues, and setting realistic expectations.
- Managed cash register operations, including processing payments for products and services accurately.
- Provided clear communication, ensuring customers were referred to the appropriate personnel for further assistance when required.
- Collaborated with a team to maintain financial controls, ensuring compliance with company policies and regulations.
- Actively listened to customers’ concerns and tailored solutions to enhance their experience with the company’s services.
Pharmacy Assistant
LAGOS UNIVERSITY TEACHING HOSPITAL
01.2020 - 04.2023
- Assisted with filling prescriptions by verifying dosage, drug interactions, and allergies to ensure safe and effective medication dispensation.
- Compounded medications including emulsions, liquids, powders, and ointments as prescribed by doctors and dentists.
- Measured and reconstituted antibiotics and other controlled medications, ensuring proper handling and safety protocols were followed.
- Supported pharmacists in checking drug orders, processing third-party transactions, and completing relevant paperwork.
- Assisted in booking and organizing appointments for pharmacy care clinics and ensuring smooth clinic operations.
Education
Post-Bacc. Diploma - Healthcare Management
Cape Breton University
Sydney04-2025
Bachelor of Science - Microbiology
Babcock University
Nigeria06-2008
Skills
- Excellent Customer service skills
- Excellent Communication Skills
- Attention to details
- Great critical thinking skills
- Data entry and maintenance
- Knowledge of Medical Terminology
- Patient Confidentiality Maintenance
- Active Listening
- Empathy and Compassion
- Efficient reporting and presentation
- Behavioural Management
- First Aid/CPR
- Change Management
- Proficient use of MS Office suite
Languages
English
Full Professional
Timeline
Clinic Administrative Assistant
Olaide Odumosu Medical Inc.
06.2024 - 12.2024
Customer Service Representative
IO Solutions
08.2023 - 06.2024
Pharmacy Assistant
LAGOS UNIVERSITY TEACHING HOSPITAL
01.2020 - 04.2023
Post-Bacc. Diploma - Healthcare Management
Cape Breton University
Bachelor of Science - Microbiology
Babcock University
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