Pauline Khuu
Arcadia,CA
Summary
Results-driven professional with a strong background in building relationships within the insurance sector. Skilled in networking and outreach, consistently achieving top producer status while maintaining high ethical standards and excellent customer service. People person, strong social skills, looking for a position as a Marketing Broker.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Associate Broker
AmWINS Insurance Brokerage of California
Los Angeles, CA
07.2021 - Current
- Led training sessions for junior brokers on market trends and best practices in insurance sales.
- Maintained strong relationships with industry professionals, fostering a collaborative network that benefited clients and colleagues alike.
- Cultivated strong relationships with agents, lenders and title companies.
- Managed client relationships, ensuring clear communication and understanding of coverage options.
- Binding $100K policies weekly
- Collaborated with underwriters to negotiate competitive terms and pricing for policies.
Licensed Associate Broker
Worldwide Facilities
Los Angeles, CA
10.2018 - 04.2021
- Managed client relationships, ensuring clear communication and understanding of coverage options.
- Developed tailored insurance solutions for diverse clientele, enhancing satisfaction and retention.
- Conducted thorough risk assessments to determine appropriate coverage levels for clients.
- Collaborated with underwriters to negotiate competitive terms and pricing for policies.
- Streamlined workflow processes, improving efficiency in policy issuance and claims handling.
- Mentored new associates, fostering professional growth and adherence to compliance standards. 3 personnel.
- Streamlined office processes through adoption of new technologies, enhancing efficiency and productivity within the team.
- Handled sensitive client information with discretion, maintaining trust and confidence throughout all interactions.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
Licensed Assistant
RT Specialty
Burbank, CA
01.2017 - 09.2018
- Developed and maintained comprehensive documentation for internal processes and client guidelines.
- Streamlined workflows to enhance operational efficiency and support team productivity.
- Facilitated cross-departmental collaboration, enhancing communication channels and project alignment efforts.
Education
Bachelor of Science - Business Administration And Management
California State Polytechnic University, Pomona
Pomona, CA06-2003
Skills
- Adaptable problem-solving
- Ethical business practices
- Goal-oriented mindset
- Continuous learning and improvement
- Resilience under pressure
- Analytical reasoning
- Networking and outreach
- Strong communication
- Business relationship building
- Documentation
Certification
- P&C License - since 2016
- Licensed Associate Broker - 7 years approximately
- Working on completing my RPLU certification
Languages
English
Native or Bilingual
Timeline
Licensed Associate Broker
AmWINS Insurance Brokerage of California
07.2021 - Current
Licensed Associate Broker
Worldwide Facilities
10.2018 - 04.2021
Licensed Assistant
RT Specialty
01.2017 - 09.2018
Bachelor of Science - Business Administration And Management
California State Polytechnic University, Pomona