GABRIEL JAQUEZ
Arcadia
Summary
Professional hospitality worker and mortgage broker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Mortgage Broker
West Capital Lender
Arcadia, CA
04.2025 - Current
- Developed customized mortgage solutions tailored to client needs and financial situations.
- Evaluated credit reports and financial documents to determine borrower eligibility for loans.
- Guided clients through the mortgage process, providing expert advice on products and services.
- Streamlined application processes, improving turnaround times and enhancing client satisfaction.
Solution Sales Specialist
AmeriCore
Santa Ana, CA
01.2024 - 04.2025
- Proficient in handling inbound calls, conducting thorough financial assessments, and analyzing credit reports to determine eligibility for loans or debt consolidation. Skilled in providing personalized financial guidance and facilitating solutions to meet clients' needs.
- Experienced in effectively communicating with customers to explain the benefits of debt consolidation as a solution to their financial challenges. Skilled in setting proper expectations for clients and providing personalized financial guidance to meet their needs.
Mortgage Loan Officer
Loandepot
Irvine, CA
01.2020 - 12.2023
- Monitored pipeline by communicating with underwriters and processors.
- Researched and analyzed appropriate loan programs to match borrower's profile.
- Marketed to realtors, title agents, business owners and attorneys to gain new center of influence relationships.
- Assessed creditworthiness, and ensure compliance with lending regulations while guiding clients through the loan application process and recommending suitable loan options tailored to their needs.
Apartment Leasing Consultant
UDR
Anaheim, CA
01.2018 - 12.2019
- Handled administrative work to smooth new resident move-in processes.
- Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices.
- Inspected properties and coordinated smooth turn-overs to prepare for new residents.
Server
Olive Garden
Moreno Valley, CA
10.2018 - 10.2019
- Delivered exceptional customer service while managing multiple tables in fast-paced environment.
- Collaborated with kitchen staff to ensure timely order delivery and guest satisfaction.
- Trained new servers on menu items, service standards, and operational procedures.
- Managed cash handling and processed payments accurately during high-volume shifts.
General Manager
LA Fitness
Huntington Beach, CA
01.2015 - 12.2018
- Monitored team member performance, conducting evaluations and recommending promotions.
- Reinforced training and upheld company-wide service and brand quality standards.
- Consulted with human resources regarding personnel questions and staffing needs.
- Built high-performing teams and worked collaboratively to drive change initiatives within organization.
Education
Business
Chaffey College
Rancho Cucamonga, CASkills
- TASK PRIORITIZATION
- MULTITASKING
- GREAT COMMUNICATION SKILLS
- MOTIVATION
- COMPETITIVE
- Customer service and support
- Strong work ethic
- Professional appearance
Timeline
Mortgage Broker
West Capital Lender
04.2025 - Current
Solution Sales Specialist
AmeriCore
01.2024 - 04.2025
Mortgage Loan Officer
Loandepot
01.2020 - 12.2023
Server
Olive Garden
10.2018 - 10.2019
Apartment Leasing Consultant
UDR
01.2018 - 12.2019
General Manager
LA Fitness
01.2015 - 12.2018
Business
Chaffey College