Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pauline Galdo

Edmonton,AB

Summary

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Overview

5
5
years of professional experience

Work History

Medical Office Assistant

Dimension Medical
Edmonton, Alberta
07.2023 - Current
  • Maintained confidentiality of records relating to clients' treatment
  • Registered patients and scheduled appointments.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Assisted with referrals and prepared medical records for patients.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Scheduled appointments for patients via phone and in person.
  • Updated EMR system with latest clinical, patient data, and interactions using Health Quest, NetCare, and AVA Connect.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.

Guest Service Representative

Gateway Casinos Edmonton
Edmonton, Alberta
11.2019 - 09.2023
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed large volume of guests and improved overall customer service.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Counted money in cash drawers at beginning of shift to verify correct amounts and adequate change.
  • Reconciled cash register at end of shift by balancing cash, credit cards and checks.

Education

Medical Administrative Assistant

Medical Reception College
Edmonton, AB
11-2016

Accounting Technician

Alberta Paramount College
Calgary, AB

Skills

  • Phone and Email Etiquette
  • Multitasking and Organization
  • Attention to Detail
  • Appointment Scheduling
  • EMR Software
  • Medical Records Maintenance
  • Records Management
  • Computer Skills
  • Cleaning and Sanitizing
  • Patient Relations
  • Mail distribution
  • Patient Referrals

Timeline

Medical Office Assistant

Dimension Medical
07.2023 - Current

Guest Service Representative

Gateway Casinos Edmonton
11.2019 - 09.2023

Medical Administrative Assistant

Medical Reception College

Accounting Technician

Alberta Paramount College

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Pauline Galdo