Jennifer Lambert

Reconciled doctor office billings to ensure accuracy and resolve discrepancies.

Coordinated scheduling and booking of surgical appointments to optimize patient flow.

Performed daily office duties, including phone management, faxing, and triaging referrals.

• Collected and verified insurance information and co-payments during patient check-in.
• Streamlined front office operations through effective management of customer service, appointment scheduling, and billing tasks.
• Managed front office operations, including customer service, billing, and appointment coordination.
• Ensured compliance with HIPAA regulations in all patient interactions.
• Communicated effectively with patients regarding procedures and office policies.

• Supervised daily operations in a fast-paced cardiac clinic environment.
• Directed team of 10 employees, ensuring high performance in daily operations.
• Trained and mentored staff on patient care protocols, ensuring adherence to best practices.
• Coordinated patient scheduling, streamlining clinic workflow and improving patient experience.
• Addressed patient concerns promptly, promoting a supportive clinic atmosphere.
• Maintained detailed records of employee performance and attendance, supporting informed management decisions.
• Developed and implemented operational policies to ensure workflow accuracy.
• Led weekly team meetings to discuss progress and strategize future actions.

Triaged and scheduled urgent patient referrals for necessary procedures.

• Handled incoming calls, resolving inquiries from patients and medical offices.
• Facilitated patient check-in and check-out process, ensuring accurate collection of co-payments.
• Scheduled and followed up on patient appointments, processing payments efficiently.
• Greeted patients, updating information in electronic health systems.
• Verified insurance coverage for appointments, ensuring accuracy of co-payments.
• Managed patient bookings and updates in ICMS for Ontario Breast Screening Program.
• Coordinated communication between patients and healthcare providers, enhancing clarity and understanding.