PAULINE ARIKE
Victoria,Canada
Summary
Highly organized and detail-oriented professional with experience in administrative support, case management, and customer service. Adept at coordinating services, managing client communications, and ensuring accurate documentation. Passionate about providing compassionate, knowledgeable, and prompt assistance to clients in need. Strong interpersonal skills with the ability to maintain professionalism while working in high-volume, deadline-driven environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Policy Research Assistant
CREAN
09.2024 - Current
- Maintain ongoing communication with clients, ensuring timely responses and efficient case handling
- Manage scheduling of appointments and assist with administrative matters related to client support
- Prepare correspondence and manage documentation to support case management teams
- Ensure proper filing and tracking of case-related information to maintain accuracy and compliance
- Provide exceptional customer service by responding to inquiries with empathy and professionalism
- Work collaboratively with internal teams and external stakeholders to coordinate services and support
- Ensure client files and case notes are updated and all relevant information is documented
- Highly organized and detail-oriented professional with experience in administrative support, case management, and customer service
- Adept at coordinating services, managing client communications, and ensuring accurate documentation
- Passionate about providing compassionate, knowledgeable, and prompt assistance to clients in need
- Strong interpersonal skills with the ability to maintain professionalism while working in high-volume, deadline-driven environments
Student Safety Coordinator - Intern
American University Of Beirut
Beirut
01.2022 - 05.2024
- Provided case management support and coordinated services for clients in need
- Assisted in document processing, correspondence, and data entry for efficient recordkeeping.
- Maintained a high level of accuracy in processing claims and handling confidential information.
- Managed client appointments and provided administrative support to caseworkers.
- Utilized strong interpersonal skills to build rapport with clients and ensure their needs were met
Education
Bachelor of Public Administration - Sociology, Public Policy, Government Systems
American University of Beirut
06.2024
Skills
- Administrative support
- Clerical support
- Communication skills
- Customer service skills
- Sensitive information handling
- Confidential information handling
- Microsoft Office Suite
- Problem-solving
- Decision-making
- Time management
- Organizational skills
- Scheduling
- Correspondence
- Payment management
- Client service
- Assisting vulnerable populations
Certification
- Certificate in Public Awareness & Advocacy
- Certificate in Community Engagement & Social Change
Websites
Timeline
Policy Research Assistant
CREAN
09.2024 - Current
Student Safety Coordinator - Intern
American University Of Beirut
01.2022 - 05.2024
Bachelor of Public Administration - Sociology, Public Policy, Government Systems
American University of Beirut
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