Paulina Hernandez
Hawthorne
Summary
Adaptable Server Assistant experienced in fast-paced restaurant environments with high standards. Contributed to team success through strong memorization skills and effective collaboration. Committed to continuous learning and enhancing service quality.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Waitress
Spires Restaurant
Lawndale
04.2012 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently during peak service hours.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Answered questions about menu items, ingredients, and pricing.
- Collaborated with kitchen staff to ensure timely food delivery.
- Prepared and served beverages following restaurant standards.
- Handled customer inquiries and resolved issues promptly.
- Followed up with customers during meal service to confirm satisfaction and address needs.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments and managed cash register transactions accurately.
- Built rapport with regular customers through friendly conversation, fostering loyalty.
Education
Associate of Arts - Homeland Security
ICDC COLLEGE
Lawndale, California 02.2013 - 12.2013
Lawndale High School
Lawndale, CaliforniaSkills
- Food safety practices
- Customer service
- Customer engagement
- Order management
- Payment processing
- Strong multitasking
- Time management
- Team collaboration
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Associate of Arts - Homeland Security
ICDC COLLEGE
02.2013 - 12.2013
Waitress
Spires Restaurant
04.2012 - Current
Lawndale High School