MARIA HERNANDEZ
La Habra
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
11
11
years of professional experience
1
1
Certification
1
1
Language
Work History
Waitress
Black Bear Diner
La Habra, CA
11.2025 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently, optimizing workflow during peak hours.
- Implemented upselling techniques, increasing average check totals through effective communication.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Bartender/ Waitress
Olive Garden
Whittier, CA
11.2021 - 09.2025
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Maintained organization of bar area during busy shifts. and clean during busy hours.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Kept bar organized and clean during busy hours.
- Checked customer identification to verify age requirements for alcohol purchases.
- Verified customer age by checking identification before serving alcohol. to verify age requirements for alcohol purchases.
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
- Assisted customers with menu selections and answered questions regarding food items and beverages.
- Continuously monitored tables for any additional requests or assistance needed by guests.
- Delivered food and beverages to customers at their tables., removed dirty dishes, and refilled beverages to enhance dining experience.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Continuously monitored tables for any additional requests or assistance needed by guests.
Shift Leader
Wingstop
Anaheim, CA
02.2021 - 11.2021
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Held team members accountable during shift by effectively coaching to improve performance.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Managed daily shift operations, scheduling staff, delegating tasks, and resolving customer complaints to maintain service standards.
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
- Prepared end-of-shift reports for management review and approval.
- Developed and implemented shift plans, adjusting team member assignments to enhance operational efficiency.
- Motivated team members through effective communication, fostering a collaborative environment to meet shift objectives.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Resolved customer complaints promptly and professionally.
Waitress Supervisor
Norms
Anaheim, CA
10.2015 - 11.2020
- Provided excellent customer service and supervision to wait staff, ensuring customers received prompt and courteous service.
- Managed daily operations of restaurant dining room, optimizing seating arrangements and ensuring cleanliness standards.
- Displayed a professional attitude at all times when dealing with customers or fellow employees.
- Resolved conflicts between guests and employees promptly, maintaining a positive dining experience for all patrons.
- Monitored cash registers to ensure accuracy of all transactions while adhering to company policies regarding cash handling procedures.
- Motivated employees using positive reinforcement techniques, fostering a collaborative environment and enhancing team morale.
- Created daily work schedules for wait staff based on forecasted business volume while minimizing labor costs.
- Inspected restaurant areas regularly for safety hazards or unsanitary conditions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Greeted guests at entrance with a friendly welcome and courteously, ascertained their dining needs, and provided appropriate service.
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Assisted customers with menu selections and answered questions regarding food items and beverages.
- Continuously monitored tables for any additional requests or assistance needed by guests.
- Greeted and escorted guests to tables, fostering a warm welcome.
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items.
- Provided prompt attention to all guests' needs throughout their dining experience.
- Ensured compliance with safety standards for proper food handling, sanitation and cleanliness.
- Inspected dining area before beginning shift for neatness and cleanliness according to restaurant standards.
- Carried dirty plates and silverware to kitchen, expediting dishwashing process.
- Removed completed dishes from tables quickly to maintain cleanliness after each course was completed while ensuring table settings were reset properly.
Education
High School Diploma -
Savanna High School
Anaheim, CA06.2013
Skills
- Outgoing demeanor
- Restaurant expertise
- Cash handling
- Beverage Preparation
- Effective communication
- Food safety practices
- Payment Processing
- Customer service expertise
- Effective communication
- Hospitality experience
- Basic accounting
- Leadership (4 years)
- Bartending expertise
- Bilingual
- Food safety regulations
- Upselling techniques
Certification
- ServSafe Food Handler Certification
- Driver's License
- RBS certificate
Languages
Spanish
Timeline
Waitress
Black Bear Diner
11.2025 - Current
Bartender/ Waitress
Olive Garden
11.2021 - 09.2025
Shift Leader
Wingstop
02.2021 - 11.2021
Waitress Supervisor
Norms
10.2015 - 11.2020
High School Diploma -
Savanna High School